Subject: Re: 18561705 - Fan Seller - New England Patriots vs Minnesota Vikings - 02/12/2018 - plan issue
From: Valeria Julia <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 28 Nov 2018 11:00:09 +0530 (IST)

Respected Ma'am, 

It shows as uploaded and no query on the case notes. 

Thanking you in advance for you help. 

Kind Regards, 
Valeria. 

From: "Rosette Modiri" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Monday, 26 November, 2018 22:07:46 
Subject: Re: 18561705 - Fan Seller - New England Patriots vs Minnesota Vikings - 02/12/2018 - plan issue 

Hi Valeria, 

Can you please check if the Seller has already received tickets on their ticketmaster account under tid 18226866 ? 

Regards, 
Rosette 

From: "Valeria Julia" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 26 November, 2018 19:52:48 
Subject: 18561705 - Fan Seller - New England Patriots vs Minnesota Vikings - 02/12/2018 - plan issue 

Respected Ma'am, 

The seller of this case came to us thru email claiming that he bought the tickets with us but did not received them yet and now he would be penalized because as not having them yet, he is still not able to fulfil his sale. 
I can see that in the Transaction ID where he is a buyer (18226866) the plan is TicketMaster Mobile - Ticket Transfer but sold them as paper tickets in the Transaction ID 18561705. 

What to do here? 

Thanking you in advance for you help. 

Kind Regards, 
Valeria.