Subject: Re: 15592985 - Broker FR - Dadju - 11/05/2018 - Paris - The buyer has received confirmation with a different event date as listed by the seller
From: Yannick Wiedmann <[email-masked]>
To: Artur Himich <[email-masked]>, Nuno Correia <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 27 Nov 2018 16:08:02 +0000

Hello Artur,

The seller will upload the tickets again.

Thank you,

Regards,

Yannick

________________________________
From: Artur Himich
Sent: Tuesday 27 November 2018 14:48:05
To: Nuno Correia; Yannick Wiedmann
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: RE: 15592985 - Broker FR - Dadju - 11/05/2018 - Paris - The buyer has received confirmation with a different event date as listed by the seller

@Yannick Wiedmann<mailto:[email-masked]>

Regards,

Artur

From: Nuno Correia
Sent: 27 November 2018 14:45
To: Artur Himich <[email-masked]>
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: 15592985 - Broker FR - Dadju - 11/05/2018 - Paris - The buyer has received confirmation with a different event date as listed by the seller

Hi Arthur,

Can you please assign to FR seller support agent?

We confirm the tickets are valid for tomorrow and we want to forward them to the buyer.

Unfortunately the pdf file is corrupt. Can we ask the seller to upload tickets again? or forward them trough customer mail?

Best Regards,

Nuno Correia|

________________________________

From: Valentina Tosi
Sent: 26 November 2018 16:16
To: Nuno Correia
Cc: On-call Data Management
Subject: RE: 15592985 - Broker FR - Dadju - 11/05/2018 - Paris - The buyer has received confirmation with a different event date as listed by the seller

Hi Nuno,

According to what was wrote,  “Buyer purchased tickets for 28/11/2018 but according to case notes it was rescheduled to 11/05/2018”.

Unfortunately I could not find any proof/mention on the primaries, allowing me to put the concerts in relationship.

Please find here attached the screenshot of the 11 May concert (venue website): no mention of a report/rescheduling.

And also the primary page with the info about the concert on nov the 28th: no mention about a previous date.

According to this information, I can’t change the 11 May event on nov the 28th, as it seems that they are two different concerts instead.

If you have any proof on your side, feel free to send it to us. I could not find any on the link provided on the e-mail, they only list the concert dates.

Thanks,

Valentina

From: Nuno Correia
Sent: Monday 26 November 2018 14:39
To: On-call Data Management <[email-masked]<mailto:[email-masked]>>
Cc: Mutombo Muamba Arnold <[email-masked]<mailto:[email-masked]>>; Worchuirin M <[email-masked]<mailto:[email-masked]>>
Subject: Re: 15592985 - Broker FR - Dadju - 11/05/2018 - Paris - The buyer has received confirmation with a different event date as listed by the seller

Hello,

Can you guys please help here?

Best Regards,

Nuno Correia|

________________________________

From: Worchuirin M <[email-masked]<mailto:[email-masked]>>
Sent: 26 November 2018 14:32:58
To: Nuno Correia
Cc: Mutombo Muamba Arnold
Subject: Re: 15592985 - Broker FR - Dadju - 11/05/2018 - Paris - The buyer has received confirmation with a different event date as listed by the seller

Hi Nuno,

Buyer purchased tickets for 28/11/2018 but according to case notes it was rescheduled to 11/05/2018 and no updated were provided to buyer or seller.

Event was completed 198 day(s), 20 hours ago and buyer called asking the validity of the tickets.

Can you forward the case to EDM.

TID:15592985

Event ID:2568436

Event Nameadju

Event Date:11/05/2018

Geographyaris, FR

Username: [email-masked]<mailto:[email-masked]>

What needs to be done: To change this event to event on 28/11/2018

Link as proof: https://www.songkick.com/artists/9383004-dadju<https://protect-eu.mimecast.com/s/10NvCJyj4UqwvO4fVBSvK>

https://www.bandsintown.com/en/a/3172020-dadju<https://protect-eu.mimecast.com/s/n5MfCK1kgf2WNKAFvtIF_>

Link to viagogo page: No information as event is complete.

Kind Regards,

M.Worchuirin

________________________________

From: "Mutombo Muamba Arnold" <[email-masked]<mailto:[email-masked]>>
To: "Worchuirin" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 26, 2018 7:24:50 PM
Subject: 15592985 - Broker FR - Dadju - 11/05/2018 - Paris - The buyer has received confirmation with a different event date as listed by the seller

Hi Mike,

Buyer has received the confirmation with event information: Venue Zénith de Paris, Date: mercredi, 28 novembre 2018 20:00 - EDM team made a mistake and changed this event to event on 28/05 between 01/02 and 03/02, therefore if old listing seller would have listed for event on 11/05 and buyer bought for event 28/11

TID:15592985

Event ID:2568436

Event Nameadju

Event Date:11/05/2018

Geographyaris, FR

Username: [email-masked]<mailto:[email-masked]>

What needs to be done: To change this event to event on 28/11/2018

Link as proof: https://www.songkick.com/artists/9383004-dadju<https://protect-eu.mimecast.com/s/10NvCJyj4UqwvO4fVBSvK>

https://www.bandsintown.com/en/a/3172020-dadju<https://protect-eu.mimecast.com/s/n5MfCK1kgf2WNKAFvtIF_>

Link to viagogo page:

Can you check this ?

Best regards

Arnold M.