Subject: Re: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma
From: Martina Doran <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Tue, 27 Nov 2018 11:30:46 +0000

Hi Ashwiniee,

Thank you.

Kind regards,
Martina Doran
Quality Team

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 27 November 2018 11:16
To: Brian Sexton
Cc: Martina Doran; Rosette Modiri
Subject: Re: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma

Hi Brian,

I've reviewed this with Ekta and have provided feedback to her.

She'll be more attentive henceforth.

Kind Regards,
Ashwinee

________________________________
From: "Rosette Modiri" <[email-masked]>
To: "ashwinee" <[email-masked]>
Cc: "Martina Doran" <[email-masked]>, "Brian Sexton" <[email-masked]>
Sent: Tuesday, 27 November, 2018 15:59:17
Subject: Re: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma

Hi Ashwinee,

Kindly can you review the case with Ekta.

Regards,
Rosette

________________________________
From: "Brian Sexton" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Cc: "Martina Doran" <[email-masked]>
Sent: Monday, 26 November, 2018 23:24:04
Subject: FW: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma

Hi Rosette,

It’s a third red flag for the same case, please review with Ekta.

Kind regards,

Brian

From: Martina Doran
Sent: Monday 26 November 2018 17:49
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Valentina Cante <[email-masked]>
Subject: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma
Importance: High

Hi Brian,

Please can you forward below to TL Sagar Seth

I have come across a third red flag on same case  for this agent

Synopsis: This agent failed an email audit on process  due RAG process not being followed correctly.

Please confirm within 48 hours that the agent has been coached.

Thank you.

Kind regards,

Martina Doran

Quality Team