Subject: Re: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Martina Doran <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Tue, 27 Nov 2018 16:46:21 +0530 (IST)

Hi Brian, 

I've reviewed this with Ekta and have provided feedback to her. 

She'll be more attentive henceforth. 

Kind Regards, 
Ashwinee 

From: "Rosette Modiri" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Martina Doran" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Sent: Tuesday, 27 November, 2018 15:59:17 
Subject: Re: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma 

Hi Ashwinee, 

Kindly can you review the case with Ekta. 

Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Martina Doran" <[email-masked]> 
Sent: Monday, 26 November, 2018 23:24:04 
Subject: FW: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma 

Hi Rosette, 

It’s a third red flag for the same case, please review with Ekta. 

Kind regards, 

Brian 

From: Martina Doran 
Sent: Monday 26 November 2018 17:49 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma 
Importance: High 

Hi Brian, 

Please can you forward below to TL Sagar Seth 

I have come across a third red flag on same case for this agent 

Synopsis: This agent failed an email audit on process due RAG process not being followed correctly. 

Please confirm within 48 hours that the agent has been coached. 

Thank you. 

Kind regards, 

Martina Doran 

Quality Team