Subject: Fwd:
From: Rosette Modiri <[email-masked]>
To: Kritvamagh Kantarhaas Pathak <[email-masked]>
Date: Tue, 27 Nov 2018 14:05:36 +0530 (IST)

From: "Gillbrinne Zola Moke" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 3 May, 2018 11:55:32 

We examined your case. After completing our investigation, we came to the conclusion that unfortunately we can not offer you a refund. Since you contacted the organizers before the event and said that you purchased your tickets on viagogo, your tickets have been blocked. Unfortunately we can not refund you in this case. If the buyer receives the tickets and does not subsequently participate in the event due to their own fault, this is not a guarantee, so no refund will be granted. We apologize for any inconvenience this may cause. Our job, however, is to provide a secure and reliable ticket exchange that guarantees that buyers receive tickets they have purchased and that the seller receives payment for them.