Subject: FW: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Martina Doran <[email-masked]>
Date: Mon, 26 Nov 2018 17:54:04 +0000

Hi Rosette,

It's a third red flag for the same case, please review with Ekta.

Kind regards,
Brian

From: Martina Doran
Sent: Monday 26 November 2018 17:49
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Valentina Cante <[email-masked]>
Subject: [AUDIT RED FLAG] TID-19012382 / Process / Ekta Sharma
Importance: High

Hi Brian,

Please can you forward below to TL Sagar Seth

I have come across a third red flag on same case  for this agent

Synopsis: This agent failed an email audit on process  due RAG process not being followed correctly.

Please confirm within 48 hours that the agent has been coached.
Thank you.

Kind regards,
Martina Doran
Quality Team