Subject: FW: Subject: [AUDIT RED FLAG] TID-19012382 / Email Layout/ Ekta Sharma
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Martina Doran <[email-masked]>
Date: Mon, 26 Nov 2018 17:48:55 +0000

Hi Rosette,

Could you please review this red flag with Ekta and confirm the coaching session has been done by midday tomorrow?

Kind regards,
Brian

From: Martina Doran
Sent: Monday 26 November 2018 17:45
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Valentina Cante <[email-masked]>
Subject: Subject: [AUDIT RED FLAG] TID-19012382 / Email Layout/ Ekta Sharma
Importance: High

Hi Brian,

Please can you forward below to TL Sagar Seth

I have come across a red flag for this agent

Synopsis: This agent failed an email audit on email layout due to not changing the subject on the case.

Please confirm within 48 hours that the agent has been coached.
Thank you.

Kind regards,
Martina Doran
Quality Team