Subject: RE: 19092478 - Ticket Network - Orlando Solar Bears Vs. Atlanta Gladiators - 07/01/2019 - Issue: Buyer emailed informing that he received tickets with wrong date
From: Arnaud Valentin <[email-masked]>
To: Tempest JeanBaptiste <[email-masked]>, Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Mon, 26 Nov 2018 15:19:19 +0000

HI Tempest,

I have tagged the event as rescheduled.

It seems that this was a change recently made to their schedule as the gladiators still had the 7th of January as their date but when clicking on the date the updated scheduled shows march 21st.

http://www.atlantagladiators.com/schedule/printable/

thanks,
Arnaud

From: Tempest JeanBaptiste <[email-masked]>
Sent: Friday, November 23, 2018 12:52 PM
To: Brian Sexton <[email-masked]>; CS.NewYork <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Kannedy Namir De Carvalho Barai <[email-masked]>
Subject: Re: 19092478 - Ticket Network - Orlando Solar Bears Vs. Atlanta Gladiators - 07/01/2019 - Issue: Buyer emailed informing that he received tickets with wrong date

@On-call Data Management<mailto:[email-masked]> could you please advise if there is a mapping error with this event, seller claims that they listed as 21.03 but we have the date as 07.01. Also has provided the team schedule and there is no event on 07.01, please see attached.

EID- 3092136

Thanks,
Tempest

Seller Support US, Viagogo Inc
E-Mail: [email-masked]<mailto:[email-masked]>
Phone: (415) -429-1056 ext:  4646
7 days a week 9am EST - 6pm EST

________________________________
From: Brian Sexton
Sent: Thursday, November 22, 2018 11:16:31 AM
To: CS.NewYork
Cc: Rosette Modiri; Kannedy Namir De Carvalho Barai
Subject: FW: 19092478 - Ticket Network - Orlando Solar Bears Vs. Atlanta Gladiators - 07/01/2019 - Issue: Buyer emailed informing that he received tickets with wrong date

Hi,

The buyer purchased tickets for the event on 07 Jan 2019 but received tickets for 21 March 2019, could someone please ask TN to provide the correct tickets?

Kind regards,

Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 22 November 2018 14:57
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]<mailto:[email-masked]>>
Subject: 19092478 - Ticket Network - Orlando Solar Bears Vs. Atlanta Gladiators - 07/01/2018 - Issue: Buyer emailed informing that he received tickets with wrong date

Hi Brian,

The buyer had purchased tickets for Orlando Solar Bears Vs. Atlanta Gladiators on 07/01/2019 but received tickets for 21/03/2019.

Can you please contact Sellers support to check with Ticket Network if they can provide the tickets with the correct date.

Regards,

Ginette

________________________________

From: "Kannedy Namir De Carvalho Barai" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 November, 2018 16:17:55
Subject: 19092478 , Ticket Network , Orlando Solar Bears Vs. Atlanta Gladiators , 07/01/2018 , Issue: Buyer emailed informing that he received tickets with wrong date

Hi Rosette,

In reference to TID: 19092478, buyer purchased 3 tickets for Orlando Solar Bears Vs. Atlanta Gladiators which will take place on 07/01/2019 but instead tickets Orlando Solar Bears Vs. Atlanta Gladiators on 21/03/2019. Checked on google and can confirm that date is wrong.

Could you please help here?

Regards,

Kannedy