Subject: Re: AUDIT RED FLAG TID-18670251/ Subject /Lucas Dearaujo
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Eliza deSouza <[email-masked]>, viraat <[email-masked]>
Date: Mon, 26 Nov 2018 19:12:55 +0530 (IST)

Hi Brian, 

I've reviewed the case with the agent and shared the feedback about the incomplete email sent to buyer and the wrong subject line used. 

Kind Regards, 
Rosette 

From: "Brian Sexton" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Friday, 23 November, 2018 23:16:22 
Subject: FW: AUDIT RED FLAG TID-18670251/ Subject /Lucas Dearaujo 

Hi Rosette, 

Can you please review this red flag with Lucas and confirm the coaching session has been completed in 48 hours or when you are next in the office. 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Friday 23 November 2018 17:43 
To: Brian Sexton <[email-masked]> 
Cc: David Lee <[email-masked]>; Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18670251/ Subject /Lucas Dearaujo 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza