Subject: RE: 19007052 - Broker PT - Matias Damasio - 24/11/2018 21:30
From: Mateus RochaSimoes <[email-masked]>
To: India SS Escalations <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Fri, 23 Nov 2018 16:19:31 +0000

Hi,

Asked seller to re-send the tickets. But because the event is in one day we cannot guarantee buyer will receive in time.

Thanks,
Mateus

From: India SS Escalations
Sent: 23 November 2018 16:09
To: Brian Sexton <[email-masked]>; India SS Escalations <[email-masked]>; Mateus RochaSimoes <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: RE: 19007052 - Broker PT - Matias Damasio - 24/11/2018 21:30

@Mateus RochaSimoes<mailto:[email-masked]>

Regards,
Artur

From: Brian Sexton
Sent: 23 November 2018 15:41
To: India SS Escalations <[email-masked]<mailto:[email-masked]>>
Cc: Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: FW: 19007052 - Broker PT - Matias Damasio - 24/11/2018 21:30

Hi,

Could someone please ask the Broker PT to resend the tickets to the buyer’s updated address;

Maria Júlia Silva
Av praia da Vitória 12,
5 Dt 1000-247
Lisboa

Kind regards,
Brian

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday 23 November 2018 13:52
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: 19007052 - Broker PT - Matias Damasio - 24/11/2018 21:30

Hi Brian,

The buyer of this order refused the delivery and tickets are returned to Seller. The buyer has confirmed the delivery address and requested for a new delivery.

Can you please contact SS team to inform Broker PT to reship the tickets.

Buyer's delivery address:

Maria Júlia Silva
Av praia da Vitória 12,
5 Dt 1000-247
Lisboa

Regards,
Rosette

________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 November, 2018 18:50:48
Subject: 19007052 / broker pt / Matias Damasio / 24/11/2018 /

Hi Rose

This is in reference TID: 19007052. According to the reports CTT, the tickets were refused at the delivery address. The buyer emailed informing that tickets are being returned to the seller and requested to reschedule a new delivery attempt.

Could you please ask SS team to confirm with the seller if he has received the tickets and ask to resend them.

Maria Júlia Silva
Av praia da Vitória 12,
5 Dt 1000-247
Lisboa

Regards,
Edivaldo