Subject: FW: [IMPORTANT INFO] - Manual Active Redirection
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Anna Jeanne <[email-masked]>, Nuno Correia <[email-masked]>
Date: Fri, 23 Nov 2018 13:00:35 +0000

IMPORTANT INFO

DATE

23/11/2018

TOPIC

Manual Active Redirection

DETAILS

When flagging redirections manually , do not confirm to the sellers that the redirection is done and they do not need to do anything else .

There is a dedicate team that looks after manual active redirections and it is up to them to confirm whether a redirection is successful or not .

All you need to do is to advise that :

"We have now forwarded your request to the Redirection department, and they will be in touch as soon as possible. Thank you for your patience. "

Any question , please see your Tl  !
Thank you

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