Subject: 19116609 - Broker DE - Roberto Carlos - 15/12/2018 - Issue: Buyer called requesting for cancellation
From: Rosette Modiri <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Fri, 23 Nov 2018 18:29:45 +0530 (IST)

Hi Brian, 

This is an active redirection from 18642177 to 19116609, the final buyer is asking for refund and she meets the cancellation criteria. As per Brazilian cancellation the agent needs to stop seller payment as tickets are uploaded but not downloaded yet. 

Can you please get the redirection chain broken so that the agent can take the action accordingly. 

Kind Regards, 
Rosette 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 22 November, 2018 16:51:50 
Subject: 19116609 , Broker DE , Roberto Carlos , 15/12/2018 , Issue: Buyer called requesting cancellation 

Hi Rosette, 

In reference to TID: 19116609, buyer called requesting cancellation and she meets cancellation criteria; Tickets were uploaded but not downloaded and as cancellation criteria, when ticket is uploaded but not downloaded, we need to stop seller payment so buyer is unable to download tickets. In this scenario, transaction is active redirection and already emailed buyer confirming that order will be cancelled but I am not able to stop seller payment. 

Could you please help breaking redirection chain? 

Regards, 
Kannedy