Subject: Re: TID 18129956 - Fan Seller - Celta Vigo vs SD Huesca - 02/12/2018 - Seller asking Buyer's info to personalise ticket
From: Rosette Modiri <[email-masked]>
To: Santiago Daniel <[email-masked]>
Date: Thu, 22 Nov 2018 16:57:48 +0530 (IST)

Hi Santiago, 

According to our system, this is not a personlaised event. Can you please ask seller for proof indicating this event needs to be personalised. 

Rosette, 

From: "Santiago Daniel" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 22 November, 2018 15:00:19 
Subject: TID 18129956 - Fan Seller - Celta Vigo vs SD Huesca - 02/12/2018 - Seller asking Buyer's info to personalise ticket 

Hi Ros, 

This Seller is asking for Buyer's info to personalise tickets and this event is not personalised according to our system. 

Replied to the Seller that we cannot divulge Buyer's info as it shows as not to be a personalised event. 

Seller came back asking why then he was charged a RAG penalty for this two events due to unpersonalised ticket: 

TID 18383431 (Celta-Alaves) 
TID 18288989 (Celta-Eibar) 

Apparently for Celta de Vigo matches played at home, tickets must be personalised. 

Could you please forward this query to the relevant department. 

Thanks, 
Santiago.