Subject: 19116609 , Broker DE , Roberto Carlos , 15/12/2018 , Issue: Buyer called requesting cancellation
From: Kannedy Namir De Carvalho Barai <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 22 Nov 2018 16:51:50 +0530 (IST)

Hi Rosette, 

In reference to TID: 19116609, buyer called requesting cancellation and she meets cancellation criteria; Tickets were uploaded but not downloaded and as cancellation criteria, when ticket is uploaded but not downloaded, we need to stop seller payment so buyer is unable to download tickets. In this scenario, transaction is active redirection and already emailed buyer confirming that order will be cancelled but I am not able to stop seller payment. 

Could you please help breaking redirection chain? 

Regards, 
Kannedy