Subject: Re: Order 600689479 ll Cool Wheels - Foldable Kick Scooter - Pink - MTC-FR58352
From: Denmark A <[email-masked]>
To: "Simba ." <[email-masked]>, [email-masked]
Cc: Mostafa saad <[email-masked]>, Umang Mehrotra <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Rabiqa mstc <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Mohamed Magdy <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 21 Jul 2020 10:03:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Simba,

Please share your feedback here. We will refund the customer and issue us a
credit note.

Regards,
Den mark

On Mon, Jul 20, 2020 at 4:28 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> Are we shipping the item back to the customer ?
>
> Regards,
> Alina
>
> On Thu, Jul 16, 2020 at 12:15 PM Denmark A <[email-masked]> wrote:
>
>> Dear Simba,
>>
>> Update us where the  item, POD is one of the proof evidence that you
>> received the item and still item not yet received from our side.
>>
>> Regards,
>>
>> On Tue, Jun 30, 2020 at 12:11 PM Simba . <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> This POD will not be taken into consideration,the item is said to have
>>> been damaged beyond repair.
>>> Kindly use [email-masked] instead.
>>>
>>>
>>> Thanks & Regards,
>>>
>>> *Simbarashe Mawere*
>>>
>>> P.O Box 115161 | Dubai  |  UAE
>>>
>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>
>>> E: [email-masked] <[email-masked]> | W:
>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>
>>>
>>> On Tue, Jun 30, 2020 at 12:09 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>>> Dear Simba,
>>>>
>>>> Please find the attached Signed POD for your reference.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Tue, Jun 30, 2020 at 10:26 AM Mohamed Magdy <[email-masked]>
>>>> wrote:
>>>>
>>>>> ANy update here?
>>>>>
>>>>> On Mon, Jun 29, 2020 at 8:29 AM Mohamed Magdy <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Any update on this please/
>>>>>>
>>>>>> On Sun, Jun 28, 2020 at 4:40 PM Simba . <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Denmark,
>>>>>>>
>>>>>>> This was not given back? I will check from the store and confirm by
>>>>>>> tomorrow.
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Simbarashe Mawere*
>>>>>>>
>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>
>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>
>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 27, 2020 at 1:02 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Simba,
>>>>>>>>
>>>>>>>> Please we need an update this was hand over to you last 05/30/2020
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 24, 2020 at 4:36 PM Denmark A <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>> Please update.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>> On Tue, May 26, 2020 at 5:20 PM Alina D'Souza <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>
>>>>>>>>>> Please advise if the item has collected,  logged in twice for
>>>>>>>>>> collection
>>>>>>>>>>
>>>>>>>>>> Kindly advise and arrange if not
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Alina
>>>>>>>>>>
>>>>>>>>>> On Sat, Mar 28, 2020 at 9:31 AM Simba . <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Maria,
>>>>>>>>>>>
>>>>>>>>>>> Kindly send to our WH,we will do the needful as soon as possible.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Simbarashe Mawere*
>>>>>>>>>>>
>>>>>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>>>>>
>>>>>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>>>>>
>>>>>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>>>>>>> www.avast.com
>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>> <#m_-3754180750679026255_m_1932327980007565759_m_8465563732121437259_m_3980642715518930070_m_6277369570299231831_m_-8472983658428544231_m_3159471851209282368_m_3103858583145054500_m_2252149053163302238_m_1632942611489099614_m_7381443278852202808_m_2087713660758741337_m_4716808486174558720_m_-6090292895289023038_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Mar 28, 2020 at 9:24 AM Maria Katrina Bautista <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>
>>>>>>>>>>>> Any update on this?
>>>>>>>>>>>>
>>>>>>>>>>>> Please advise.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, 26 Mar 2020 at 18:41, Maria Katrina Bautista <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello team,
>>>>>>>>>>>>>
>>>>>>>>>>>>> The customer purchased the item last January and while riding
>>>>>>>>>>>>> the scooter, it suddenly broke. Please see the video explanation attached.
>>>>>>>>>>>>>
>>>>>>>>>>>>> 600689479
>>>>>>>>>>>>> Cool Wheels - Foldable Kick Scooter - Pink
>>>>>>>>>>>>> MTC-FR58352
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please advise if you can do an inspection and repair.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>