Subject: Re: 700224665 AWB: 31809897700 Super Urgent
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Amani Bani Odeh <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Asad <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Sarah Azzam <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 21 Jul 2020 08:46:56 +0400
List-Id: <ccteam.mumzworld.com>

++ Ronald and Eugene

Kindly log it into the tracker so that we can create CRA

On Mon, Jul 20, 2020 at 11:37 PM Amani Bani Odeh <[email-masked]>
wrote:

> Hi Hussain,
>
> The order is confirmed lost by Aramex, Please raise CRA as the customer
> asks for a refund.
>
> @Sagar Khawani <[email-masked]> @Shajeeb Cheriyath
> <[email-masked]> , Please assist to process the refund urgently.
>
> Thanks,
> Amani
>
> On Mon, Jul 20, 2020 at 3:42 PM Sarah Azzam <[email-masked]>
> wrote:
>
>> Hello team,
>>
>> As per Aramex latest update, the shipment was declared lost.
>>
>> Kindly advise if we can reorder for the customer or raise a virtual CRA
>> to refund asap as this is very delayed.
>>
>> Best regards,
>> Sarah
>>
>> On Mon, Jul 20, 2020 at 1:11 PM Krizette Masangkay <[email-masked]>
>> wrote:
>>
>>> Hi Sarah,
>>>
>>>
>>>
>>> Good afternoon!
>>>
>>>
>>>
>>> We regret to inform you that the shipment was declared lost by
>>> operations and confirm if replacement is available. Thank you
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>>
>>> *Krizette M. Masangkay*
>>>
>>> Customer Success Leader
>>>
>>>
>>>
>>> Aramex
>>>
>>> Direct Line: 04 607 6120
>>>
>>> Email [email-masked] <[email-masked]>*
>>>
>>> aramex.com
>>>
>>> [image: A picture containing vector graphics Description generated with
>>> very high confidence]
>>>
>>>
>>>
>>> *From:* Sarah Azzam <[email-masked]>
>>> *Sent:* Monday, July 20, 2020 3:05 PM
>>> *To:* Krizette Masangkay <[email-masked]>; Ekta Jesswani <
>>> [email-masked]>; Amir Julkarnain <[email-masked]>; Naib Khan <
>>> [email-masked]>; customer care <[email-masked]>
>>> *Subject:* Re: 700224665 AWB: 31809897700 Super Urgent
>>>
>>>
>>>
>>> External email: avoid to open links or attachments unless sender is
>>> known and content is relevant..
>>>
>>>
>>>
>>> Dear Krizette,
>>>
>>>
>>>
>>> Kindly ensure this is delivered ASAP as it is very delayed and the
>>> customer is furious.
>>>
>>>
>>>
>>> Awaiting your confirmation on the delivery.
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Sarah
>>>
>>>
>>>
>>> On Sun, Jul 5, 2020 at 9:12 AM Naib Khan <[email-masked]> wrote:
>>>
>>> Hi Krizette,
>>>
>>>
>>>
>>> please delivered ASAP.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>