Subject: Re: 700224665 AWB: 31809897700 Super Urgent
From: Amani Bani Odeh <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>
Cc: Asad <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Sarah Azzam <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Mon, 20 Jul 2020 22:38:51 +0300
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

The order is confirmed lost by Aramex, Please raise CRA as the customer
asks for a refund.

@Sagar Khawani <[email-masked]> @Shajeeb Cheriyath
<[email-masked]> , Please assist to process the refund urgently.

Thanks,
Amani

On Mon, Jul 20, 2020 at 3:42 PM Sarah Azzam <[email-masked]>
wrote:

> Hello team,
>
> As per Aramex latest update, the shipment was declared lost.
>
> Kindly advise if we can reorder for the customer or raise a virtual CRA to
> refund asap as this is very delayed.
>
> Best regards,
> Sarah
>
> On Mon, Jul 20, 2020 at 1:11 PM Krizette Masangkay <[email-masked]>
> wrote:
>
>> Hi Sarah,
>>
>>
>>
>> Good afternoon!
>>
>>
>>
>> We regret to inform you that the shipment was declared lost by operations
>> and confirm if replacement is available. Thank you
>>
>>
>>
>> Thanks and Regards,
>>
>>
>>
>> *Krizette M. Masangkay*
>>
>> Customer Success Leader
>>
>>
>>
>> Aramex
>>
>> Direct Line: 04 607 6120
>>
>> Email [email-masked] <[email-masked]>*
>>
>> aramex.com
>>
>> [image: A picture containing vector graphics Description generated with
>> very high confidence]
>>
>>
>>
>> *From:* Sarah Azzam <[email-masked]>
>> *Sent:* Monday, July 20, 2020 3:05 PM
>> *To:* Krizette Masangkay <[email-masked]>; Ekta Jesswani <
>> [email-masked]>; Amir Julkarnain <[email-masked]>; Naib Khan <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: 700224665 AWB: 31809897700 Super Urgent
>>
>>
>>
>> External email: avoid to open links or attachments unless sender is known
>> and content is relevant..
>>
>>
>>
>> Dear Krizette,
>>
>>
>>
>> Kindly ensure this is delivered ASAP as it is very delayed and the
>> customer is furious.
>>
>>
>>
>> Awaiting your confirmation on the delivery.
>>
>>
>>
>> Thanks,
>>
>> Sarah
>>
>>
>>
>> On Sun, Jul 5, 2020 at 9:12 AM Naib Khan <[email-masked]> wrote:
>>
>> Hi Krizette,
>>
>>
>>
>> please delivered ASAP.
>>
>>
>>
>>
>>
>>
>> Regards.
>>
>> Naib
>>
>>