Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Alaa Musa <[email-masked]>, Ahmed Irfan <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Asad ." <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Mon, 20 Jul 2020 21:03:34 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary,

Please arrange the collection and have this item returned back to us.

@Zubair Wahid <[email-masked]> The item is worth 1.3K

@Sagar Khawani <[email-masked]> Please only refund once the item is
collected and returned to us

CRAKTM8845

On Fri, Jul 17, 2020 at 9:13 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> Please create the CRA asap. This is long overdue and the customer is
> extremely furious.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jul 14, 2020 at 6:05 PM Zubair Wahid <[email-masked]> wrote:
>
>> @Hussain Firoz Miyagamwala <[email-masked]> please proceed to
>> create the CRA
>>
>> On Tue, Jul 14, 2020 at 4:38 PM Alaa Musa <[email-masked]> wrote:
>>
>>> Hi team,
>>>
>>> Please raise CRA as we need to refund the customer.
>>>
>>> Regards,
>>> Alaa
>>>
>>>
>>> On Mon, 13 Jul 2020 at 13:00, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ahmed and Hussain,
>>>>
>>>> Did you already receive the item?
>>>>
>>>> The customer is extremely furious he still not receive his money back.
>>>>
>>>> Please create the CRA so we could initiate the refund process.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jun 23, 2020 at 3:10 PM Ahmed Irfan <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Hussain,
>>>>>
>>>>> We have not physically received the item, Once we receive it we will
>>>>> update ASAP.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Sun, Jun 21, 2020 at 12:44 PM Hussain Firoz Miyagamwala <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair,
>>>>>>
>>>>>> Please confirm if this was left in Tamer and you have this SKU.
>>>>>> So that I can create CRA for the same.
>>>>>>
>>>>>>
>>>>>> *KSA-FAMC-28-16OT*
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>> Thank you for the update.
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist to
>>>>>>> update CRA in order for us to proceed with the refund. Collection has been
>>>>>>> arranged.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team
>>>>>>>> As the shipment has already been delivered to the customer with
>>>>>>>> missing pieces in an item, we will create the CRA for that item. Hussain
>>>>>>>> can you assist in making the same.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>>
>>>>>>>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Zubair, please update here urgently.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>>
>>>>>>>>> *Asad Pirzada*
>>>>>>>>> Chief Operations Officer
>>>>>>>>>
>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>> *E* [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
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>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *Mary Anne Agapito <[email-masked]>
>>>>>>>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>>>>>>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz
>>>>>>>>> Miyagamwala <[email-masked]>
>>>>>>>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>>>>>>>> "Azharuddin Kalamuddin (R3PL)" <
>>>>>>>>> [email-masked]>, Eugene Mugisa <
>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>> Malak Nobeh <[email-masked]>, Asad <[email-masked]>,
>>>>>>>>> Moataz Salah El Din <[email-masked]>
>>>>>>>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer called again and extremely furious. The customer is
>>>>>>>>> asking for a refund.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Do we still have to collect the few parts he received before
>>>>>>>>> refunding the customer back?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair and Hussain,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer doesn't want the item anymore wants a refund instead.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please create the CRA to initiate a refund. The customer already
>>>>>>>>> filed a complaint to consumer rights.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We will await your response. Thank you
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> This item is not available in the warehouse, can you check if the
>>>>>>>>> customer would like a replacement or a similar item?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Sorry to butt in.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Yes it is.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 100138984_1
>>>>>>>>>
>>>>>>>>> KSA-FAMC-28-16OT
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>>>>>>>
>>>>>>>>> Baby Love - Wonder House
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you
>>>>>>>>> confirm if this is the item in the shipment KSA-FAMC-28-16OT
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Dear Raghu,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This is still not solved.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Zubair please help
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> What is the update on this case?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer is extremely furious, he wants the item otherwise he
>>>>>>>>> wants his money back.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This is long overdue. Please help us resolve the issue once and
>>>>>>>>> for all.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Raghu,
>>>>>>>>>
>>>>>>>>> Update please!
>>>>>>>>>
>>>>>>>>> Thanks.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> This will be closed today and reply:
>>>>>>>>>
>>>>>>>>> Raghu
>>>>>>>>>
>>>>>>>>> Sent from my iPhone
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> 
>>>>>>>>>
>>>>>>>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu
>>>>>>>>> Nalloor (R3PL) <[email-masked]> @Azharuddin
>>>>>>>>> Kalamuddin (R3PL) <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check this case
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best,
>>>>>>>>>
>>>>>>>>> Eugene.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Malak Nobeh <[email-masked]>
>>>>>>>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>>>>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>;
>>>>>>>>> Azharuddin Kalamuddin (R3PL) <[email-masked]>;
>>>>>>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Gentle Reminder
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Raghu / Azhar,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check this case urgently.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Gentle reminder Hussain
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Hussain,
>>>>>>>>>
>>>>>>>>> The customer got the below item with missing Parts:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> She got ONLY the item which I highlight it, the rest of the house
>>>>>>>>> is MISSING.
>>>>>>>>>
>>>>>>>>> This is KSA WH.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>