Subject: Re: INCOMPLETE ITEMS IN CRA CRAKTM2056 ( order # 200246786 ) MARCH 5th ORDER
From: Hyacinth Joyce <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Ahmed Irfan <[email-masked]>, Angeli Fontillas <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, Sagar Khawani <[email-masked]>, Customer Care Team <[email-masked]>, Radwa Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, Asad <[email-masked]>
Date: Mon, 20 Jul 2020 18:21:17 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair and Hussain,

The customer called again to follow up about the refund.

How do we get this sorted? The order was placed in March and the customer
is still waiting.

May we please assist to expedite the process?

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 13 Jul 2020 at 11:58, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> In this case the Tamer Team only has to check.
> Before also there were many missing items cases and they were solving it.
>
> First of all there should be no missing item cases in orders *if the QC
> is happening properly.*
> Also there should be no missing item cases in returns ( CRAs ) as well *if
> the Inbounding is happening properly.*
>
> We have many similar cases like this old and new ones, Raghu and Team have
> to investigate this.
>
>
>
> On Mon, Jul 13, 2020 at 11:45 AM Zubair Wahid <[email-masked]>
> wrote:
>
>> Hussain
>> We can only backtrack till 1st April, i cannot confirm the missing items
>> for orders before april.
>>
>> Thanks
>> Zubair
>>
>>
>> On Mon, Jul 13, 2020 at 9:35 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly update urgently and add SKUs to the CRA
>>>
>>>
>>> AZ-E4062
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>
>>> PS-80166303
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>
>>> YGT-523417
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>
>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>
>>> Regards
>>>
>>>
>>> On Tue, Jul 7, 2020 at 7:18 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>>> Hello Team,
>>>>
>>>> May we have an update on this please?
>>>>
>>>> Customer is following up on his refund, CRA amount is still not updated.
>>>>
>>>> Please advise.
>>>>
>>>> Thank you.
>>>>
>>>> On Mon, 6 Jul 2020 at 16:40, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> The order is having missing items for which I did not get the
>>>>> confirmation from Hamza.
>>>>>
>>>>> Below items
>>>>>
>>>>>
>>>>> ORDER SEQUENCE
>>>>> ITEM
>>>>> ITEM NAME
>>>>> SO QUANTITY
>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue Sticks
>>>>> - Pack of 7 1
>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C
>>>>> Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 5, 2020 at 9:37 AM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hussain can you assist here as this is a very old order.
>>>>>>
>>>>>> On Sun, Jul 5, 2020, 8:35 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Kindly assist urgently.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Sat, Jul 4, 2020 at 9:33 AM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Hussain and Zubair,
>>>>>>>>
>>>>>>>> Kindly update and add SKUs to the CRA.
>>>>>>>>
>>>>>>>>
>>>>>>>> AZ-E4062
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>>>
>>>>>>>> PS-80166303
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>>>
>>>>>>>> YGT-523417
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>>>
>>>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Wed, Jul 1, 2020 at 5:48 PM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Hussain and Zubair,
>>>>>>>>>
>>>>>>>>> Kindly update and add SKUs to the CRA.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> AZ-E4062
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=514517>
>>>>>>>>>
>>>>>>>>> PS-80166303
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=189285>
>>>>>>>>>
>>>>>>>>> YGT-523417
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=67442>
>>>>>>>>>
>>>>>>>>> CFL-BundlePrincess-LB6-LBAG-BAMBOO
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=871302>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> On Mon, Jun 15, 2020 at 4:37 PM Hussain Firoz Miyagamwala <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Zubair,
>>>>>>>>>>
>>>>>>>>>> As discussed, below items not in CRA.
>>>>>>>>>>
>>>>>>>>>> ORDER SEQUENCE
>>>>>>>>>> ITEM
>>>>>>>>>> ITEM NAME
>>>>>>>>>> SO QUANTITY
>>>>>>>>>> 200246786_2 AZ-E4062 Elmer's - Disapperaing Purple School Glue
>>>>>>>>>> Sticks - Pack of 7 1
>>>>>>>>>> 200246786_2 PS-80166303 vTech Stack & Discover Rings 1
>>>>>>>>>> 200246786_2 CFL-BundlePrincess-LB6-LBAG-BAMBOO Citron Bento 6C
>>>>>>>>>> Princess Lunch Bag & Box + Bamboo Lunch Box 1
>>>>>>>>>> 200246786_2 YGT-523417 Vulli Bath Book Sophie la girafe 1
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 15, 2020 at 4:23 PM Hussain Firoz Miyagamwala <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> ++ Zubair,
>>>>>>>>>>>
>>>>>>>>>>> Can you check this case?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 15, 2020 at 4:18 PM Johannes Jade Pabeca <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Hussain and Team,
>>>>>>>>>>>>
>>>>>>>>>>>> CRA is supposed to be for all items under 200246786_2
>>>>>>>>>>>>
>>>>>>>>>>>> This order was part of the orders to be cancelled due to
>>>>>>>>>>>> LOCKDOWN way back March 18th.
>>>>>>>>>>>>
>>>>>>>>>>>> Moreover, item MW-24182-GREEN is supposed to be under
>>>>>>>>>>>> fulfilment 200246786_1 ( also for cancellation due to LOST
>>>>>>>>>>>> SHIPMENT,
>>>>>>>>>>>>
>>>>>>>>>>>> This is for full refund case ZD 1109581 escalated by Radwa and
>>>>>>>>>>>> Sagar is unable to process/ proceed with the refund w/o it.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>>
>>>>>>>>>>>> BR
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> *Johannes Jade *
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>
>>>> --
>>>> *Regards,*
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>