Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686 << Reference ID: 59330454 >>
From: Samiya Sheikh <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Sabid Ashraf Khan <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Mon, 20 Jul 2020 17:32:36 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

please confirm what's the status of the missing package:
item is:

BK-PY86B64C
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=668779> babytrend
- Lil Snooze Deluxe II Nursery Center - Twinkle Twinkle Little Moon

@Ronald Gaviola <[email-masked]>  please assist here.

Regards

On Thu, Jul 16, 2020 at 3:00 PM ae.mumzworld via customer care <
[email-masked]> wrote:

> Dear Ronald,
>
>
> Apologies for the delay. Our ops team is still investigating on this with
> the security team.
>
>
> Please hold for further updates.
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Jestin Franco*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked]
> >> Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686
> << Reference ID: 59330454 >>
> >> Sent: Tue, 14 Jul 2020 17:48:25 UTC+04:00
> >>
> >>
> Khalid,
>
> >>
> What is the update here? If no concrete answer until tomorrow we will
> consider it lost and charge back to you.
>
> >>
>
> >>
>
> >>
>
> >>
> Regards,
> Ronald
>
> >>
>
>
> >>
> On Sun, Jul 12, 2020 at 3:48 PM <[email-masked]> wrote:
> >>
>
>> Hi Sabid,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> This is a following to subject case.
>>
>>
>> >>
>>
>> The investigation is still on going with our operations team.
>>
>>
>> >>
>>
>> Please provide us with images of the item that you are yet to receive &
>> it's packaging. This will greatly assist with our searches.
>>
>>
>> >>
>>
>> Our sincere apologies for the inconvenience caused.
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> >>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: Return Discrepancies Order no. 100147494 AWB: 1015333686
>> << Reference ID: 59330454 >>
>> >> Sent: 06/26/2020 03:08
>> >>
>> >>
>>
>> Hi Sabid,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> According to our records, the return was refused on waybill : 4107758664.
>>
>>
>> >>
>>
>> I shall check & confirm on the status, with our operations team.
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> >>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked], [email-masked]
>> >> Subject: Return Discrepancies Order no. 100147494 AWB: 1015333686
>> >> Sent: Thu, 25 Jun 2020 06:00:51 UTC+04:00
>> >>
>> >>
>>  Team DHL,
>> >>
>> >> kindly check this order, as it shows only 1 Piece returned to Shipper.
>> >> but the total order was 2 pieces.
>> >>
>> >> Kindly Check and Update.
>> >>
>> >> Regards
>> >> Sabid
>> >>
>> >>
>> >>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
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>> >>
>>
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>> >>
>>
>
>
>