Subject: Re: Order #600762769 // Incident #898884 // Sku :MTC-1188-W // Name :Megastar - Range Rover Style Trolley Car - White // POMUMZ_DXB156585 //
From: Denmark A <[email-masked]>
To: "Simba ." <[email-masked]>
Cc: Sujan Raj <[email-masked]>, Mostafa saad <[email-masked]>, "megastar.rideons" <[email-masked]>, Umang Mehrotra <[email-masked]>, Elena Skryabina <[email-masked]>, Megha Dani <[email-masked]>, Rasha Abu shaama <[email-masked]>, Amani Bani Odeh <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>, Leena <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Mon, 20 Jul 2020 17:28:01 +0400
List-Id: <ccteam.mumzworld.com>

Dear Simba,

Please issue the credit Note.

Regards,
Den mark

On Thu, Apr 30, 2020 at 11:39 AM Simba . <[email-masked]>
wrote:

> Hi Sujan,
>
> Well received with thanks. One is a return and the other will be given
> back with the required missing parts(Order #600752720 // 852673 //
> MTC-SHA-16097P // Megastar - Multicolor Play Set W/ Ball Pool)
>
> On Thu, 30 Apr 2020, 10:49 Sujan Raj, <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Please note two boxes have been delivered.
>>
>> Please confirm.
>>
>>
>> Warm Regards,
>> Sujan Raj,
>> Mobile : +971506855826
>> Email : [email-masked]
>>
>>
>> On Tue, Apr 28, 2020 at 12:37 PM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Noted, will do.
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>> ᐧ
>>>
>>> On Tue, Apr 28, 2020 at 12:36 PM Simba . <[email-masked]>
>>> wrote:
>>>
>>>> Dear Mostafa,
>>>>
>>>> Kindly send other repairs as well,you're having at your warehouse for
>>>> some time now. We need to avoid them turning into returns because of delay.
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Simbarashe Mawere*
>>>>
>>>> P.O Box 115161 | Dubai  |  UAE
>>>>
>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>
>>>> E: [email-masked] <[email-masked]> | W:
>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>
>>>>
>>>> On Tue, Apr 28, 2020 at 12:27 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Sujan Raj <[email-masked]>  FYA
>>>>>
>>>>> Please deliver these items today as discussed.
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>> ᐧ
>>>>>
>>>>> On Tue, Apr 28, 2020 at 11:38 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Simba,
>>>>>>
>>>>>> Thank you for the information.
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> Please proceed.
>>>>>>
>>>>>> Regards,
>>>>>> Den mark
>>>>>>
>>>>>> On Tue, Apr 28, 2020 at 11:29 AM Simba . <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *International cityPersia cluster*
>>>>>>> *M-03*
>>>>>>> *Shop-08*
>>>>>>> *Dubai*
>>>>>>> https://maps.google.com/maps?q=25.1586223%2C55.4102906&z=17&hl=en
>>>>>>> You can give your driver my contact,its ok.
>>>>>>>
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Simbarashe Mawere*
>>>>>>>
>>>>>>> P.O Box 115161 | Dubai  |  UAE
>>>>>>>
>>>>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>>>>
>>>>>>> E: [email-masked] <[email-masked]> | W:
>>>>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Apr 28, 2020 at 11:18 AM Denmark A <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Ruhi,
>>>>>>>>
>>>>>>>> Thank you for your response.
>>>>>>>>
>>>>>>>> @Simba . <[email-masked]> Can you please provide your
>>>>>>>> complete address of your warehouse and the contact person who will
>>>>>>>> receive the item?
>>>>>>>> Because we will dispatch it by our driver thank you.
>>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]> Please assist us to
>>>>>>>> dispatch the item back to the vendor today thank you.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Den mark
>>>>>>>>
>>>>>>>> On Tue, Apr 28, 2020 at 11:04 AM megastar.rideons <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Umang,
>>>>>>>>> Kindly send the item back we will process a refund.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *   Ruhi **Latif*
>>>>>>>>>  0507862717
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> -------- Original message --------
>>>>>>>>> From: Umang Mehrotra <[email-masked]>
>>>>>>>>> Date: 28/04/2020 10:24 (GMT+04:00)
>>>>>>>>> To: "Simba ." <[email-masked]>, Ruhi Latif <
>>>>>>>>> [email-masked]>, Elena Skryabina <[email-masked]>,
>>>>>>>>> Megha Dani <[email-masked]>
>>>>>>>>> Cc: Rasha Abu shaama <[email-masked]>, Amani Bani Odeh <
>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>> "Returns.fc" <[email-masked]>, Kenneth Nwaso <
>>>>>>>>> [email-masked]>, Leena <[email-masked]>,
>>>>>>>>> Denmark A <[email-masked]>, Shady Elgendy <
>>>>>>>>> [email-masked]>
>>>>>>>>> Subject: RE: Order #600762769 // Incident #898884 // Sku
>>>>>>>>> :MTC-1188-W // Name :Megastar - Range Rover Style Trolley Car - White //
>>>>>>>>> POMUMZ_DXB156585 //
>>>>>>>>>
>>>>>>>>> Dear Simba,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This is a clear mistake from your end that you have send a
>>>>>>>>> completely different item from what customer has ordered and now you are
>>>>>>>>> saying that you’ll repair it.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please try to understand the concern here customer can take a
>>>>>>>>> legal action against us regarding this that we are showing product ‘X’
>>>>>>>>> online and we are sending her product ‘A’ which is completely wrong and now
>>>>>>>>> we’re unable to negotiate it with customer because of this.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The only thing we can do to calm her down is to process her
>>>>>>>>> request of refund.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Elena & Megha: Please intervene here ASAP.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Umang Mehrotra
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Simba . [mailto:[email-masked]]
>>>>>>>>> *Sent:* Monday, April 27, 2020 6:25 PM
>>>>>>>>> *To:* Denmark A <[email-masked]>
>>>>>>>>> *Cc:* Rasha Abu shaama <[email-masked]>; Amani Bani Odeh <
>>>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>>>> Returns.fc <[email-masked]>; Kenneth Nwaso <
>>>>>>>>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>>>>>>>>> Ruhi Latif <[email-masked]>
>>>>>>>>> *Subject:* Re: Order #600762769 // Incident #898884 // Sku
>>>>>>>>> :MTC-1188-W // Name :Megastar - Range Rover Style Trolley Car - White //
>>>>>>>>> POMUMZ_DXB156585 //
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Denmark,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly send to our Warehouse tomorrow itself,together with other
>>>>>>>>> repairs.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We will have them done within 3 to 5 days.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 27 Apr 2020, 17:48 Denmark A, <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Simba,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As per our telephonic conversation a while ago please see the
>>>>>>>>> below requested photo for your reference and kindly do the needful.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Apr 27, 2020 at 5:27 PM Simba . <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Denmark,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We cannot accept it as a return,since it's an opened piece. Kindly
>>>>>>>>> send the requested images so we can provide a solution as soon as possible.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 27 Apr 2020, 16:16 Denmark A, <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> +Rasha Abu shaama <[email-masked]>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den marj
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Apr 27, 2020 at 4:07 PM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Simba,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Can we get an update on this since the customer doest want the
>>>>>>>>> item instead they want a refund?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Apr 24, 2020 at 7:19 PM Simba . <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Dear Amani,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly ask the customer to send more clear images of the product
>>>>>>>>> delivered, especially front and back view.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, 24 Apr 2020, 14:56 Amani Bani Odeh, <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dears,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please find the customer note below, he asked for Gc or for a
>>>>>>>>> refund he doesn't want it to be replaced.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> Amani
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Apr 20, 2020 at 10:56 AM Denmark A <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Dear Vendor,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see the below customer complaint and allow us to send the
>>>>>>>>> item back to you for your further evaluation.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We just opened the box to put together the car for my sons
>>>>>>>>> birthday tomorrow. The car came in terrible quality with pink rims and
>>>>>>>>> nothing like the picture.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We appreciate your support in this matter, Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Stay HOME Stay SAFE…
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Den mark
>>>>>>>>>
>>>>>>>>>