Subject: Re: Order #600910813 // Sku :TC-B-TT68 // Name :Tommee Tippee Quick Cook Baby Food Steamer Blender + Soft Tip Weaning Spoon x 5 + Section Plate x 2 + Roll & Go Bib // DAMAGED
From: Mary Anne Agapito <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>
Cc: Radwa Ali <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Gabriel Bresse <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Abdelmohsen basha <[email-masked]>, Denmark A <[email-masked]>, John Garcia <[email-masked]>, Ashley Fernandes <[email-masked]>, Kiran jit kaur <[email-masked]>
Date: Mon, 20 Jul 2020 16:24:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abigail,

This order was placed on June 29 but there is no PO on that date. The next
PO was 09 July.

It looked like it came from our stock.

The customer keeps on following up and he wants a store credit so he could
buy another one.

Please advise if we can proceed.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jul 16, 2020 at 3:45 PM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Radwa,
>
>
>
> Please share the PO number for this order.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Kiran jit kaur <[email-masked]>
> *Sent:* Thursday, July 16, 2020 3:43 PM
> *To:* Radwa Ali <[email-masked]>; Denmark A <[email-masked]>;
> John Garcia <[email-masked]>; Ashley Fernandes <
> [email-masked]>; Abigail Nicole Capinpin <[email-masked]>
> *Cc:* RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; Gabriel Bresse <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject:* RE: Order #600910813 // Sku :TC-B-TT68 // Name :Tommee Tippee
> Quick Cook Baby Food Steamer Blender + Soft Tip Weaning Spoon x 5 + Section
> Plate x 2 + Roll & Go Bib // DAMAGED
>
>
>
> Adding @Abigail Nicole Capinpin <[email-masked]>  who is
> handling this brand .
>
>
>
>
>
> *Kind Regards,*
>
>
>
> *Kiran Jit Kaur*
>
> Category Lead- Consumable
>
> T: 04 245 1328 / M: 050 284 1584
>
> E: [email-masked] <[email-masked]>*
>
>
>
> A:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Thursday, July 16, 2020 3:26 PM
> *To:* Denmark A <[email-masked]>; John Garcia <
> [email-masked]>; Ashley Fernandes <[email-masked]>
> *Cc:* RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <
> [email-masked]>; Gabriel Bresse <[email-masked]>; Kiran jit
> kaur <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600910813 // Sku :TC-B-TT68 // Name :Tommee Tippee
> Quick Cook Baby Food Steamer Blender + Soft Tip Weaning Spoon x 5 + Section
> Plate x 2 + Roll & Go Bib // DAMAGED
>
>
>
> Hi All,
>
> The customer is following up and he wants store credit for th item.
>
> Please confirm if we can proceed.
>
> @John Garcia <[email-masked]>  @Ashley Fernandes
> <[email-masked]>  Can you advise whom to contact?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jul 14, 2020 at 8:21 AM Denmark A <[email-masked]> wrote:
>
> +Kiran jit kaur <[email-masked]> Please assist.
>
>
>
> On Tue, Jul 14, 2020 at 8:18 AM Denmark A <[email-masked]> wrote:
>
> +Gabriel Bresse <[email-masked]> Please assist.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 8:49 AM Denmark A <[email-masked]> wrote:
>
> Dear RP and Avinash,
>
>
>
> Please update .
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 9, 2020 at 10:13 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :Damage
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>