Subject: Re: Middle Mile // Order #200277352 // CRAKTM8442
From: Ahmed Irfan <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Omar Khaled <[email-masked]>, Zubair Wahid <[email-masked]>, customer care <[email-masked]>
Date: Mon, 20 Jul 2020 15:20:23 +0300
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

We have cancelled that item already. Please proceed.

On Mon, Jul 20, 2020 at 2:15 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Omar,
>
> For any CRA creation, I need first confirmation from Zubair / Tamer Team.
>
> @Zubair Wahid <[email-masked]> Please assist
>
>
>
> On Mon, Jul 20, 2020 at 12:42 PM Omar Khaled <[email-masked]> wrote:
>
>> Dear Hussain,
>>
>> Kindly need your support for the below case :
>>
>> Order no. #200277352
>> CRAKTM8442
>> Tracking :
>> DHL-Express::1384880346 Tam-KSA::832021001805 NAQEL-Road::70830634
>>
>> After checking the order, the customer received only the shipment with
>> TAM that includes only 2 items, and the customer didn't receive the rest of
>> the items.
>>
>> However, the CRA have been created with 6 items only while the other
>> shipment included 7 items, and the missing item from the CRA is :
>>
>> Item : Jikel - 2-in-1 Rella Rocker & Napper - Grey
>> SKU: JRT-JK807770-90
>>
>> So please we need to create CRA for the above item as well, so we can be
>> able to refund the customer asap.
>>
>> Thanks & Regards
>> Omar Khaled
>>
>