Subject: Re: Middle Mile // Order #200277352 // CRAKTM8442
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Omar Khaled <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: customer care <[email-masked]>
Date: Mon, 20 Jul 2020 15:14:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Omar,

For any CRA creation, I need first confirmation from Zubair / Tamer Team.

@Zubair Wahid <[email-masked]> Please assist

On Mon, Jul 20, 2020 at 12:42 PM Omar Khaled <[email-masked]> wrote:

> Dear Hussain,
>
> Kindly need your support for the below case :
>
> Order no. #200277352
> CRAKTM8442
> Tracking :
> DHL-Express::1384880346 Tam-KSA::832021001805 NAQEL-Road::70830634
>
> After checking the order, the customer received only the shipment with TAM
> that includes only 2 items, and the customer didn't receive the rest of the
> items.
>
> However, the CRA have been created with 6 items only while the other
> shipment included 7 items, and the missing item from the CRA is :
>
> Item : Jikel - 2-in-1 Rella Rocker & Napper - Grey
> SKU: JRT-JK807770-90
>
> So please we need to create CRA for the above item as well, so we can be
> able to refund the customer asap.
>
> Thanks & Regards
> Omar Khaled
>