Subject: Re: Order # 200289445 AWB: 832064002905
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Eugene Mugisa <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Mon, 20 Jul 2020 14:26:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

As discussed, new order has already been placed as a replacement for the 2
missing items

Here is the new SO 200318876

Please dispatch it to the fastest courier that we have once fulfilled, the
customer's wife is about to give birth.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 19, 2020 at 6:41 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> What had happened to this case, please?
>
> The ticket we have raised was closed when the issue is not yet resolved. (
>  Incident #1128407)
>
> The items below are missing, only the dream baby cushion was received. The
> customer's wife is about to give birth and needs it urgently.
>
>
> 200289445_1 PDT-B5K
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=989499> Belecoo
> 5 Beige - 3-in-1 Lite Pram
> 200289445_1 JRT-JK804442-99
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=780905> Jikel
> - Royz Convertible Car Seat - Black
> Are we still going to deliver or not? The customer is extremely upset and
> asking for a refund now.
>
> New ticket was raised -Ticket ‭#1197654‬
> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1197654>
>
> We need an urgent update. Thank you
> Warm Regards,
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Fri, Jul 17, 2020 at 10:56 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly do the needful as the customer called again to follow up the
>> delivery.
>>
>> Best regards,
>> Anas Nazzal
>>
>> On Wed, Jul 15, 2020 at 12:59 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Ahmed
>>>
>>> Kindly update urgently, following items are missing
>>>
>>>
>>>
>>> 200289445_1 PDT-B5K
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=989499> Belecoo
>>> 5 Beige - 3-in-1 Lite Pram
>>> 200289445_1 JRT-JK804442-99
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=780905> Jikel
>>> - Royz Convertible Car Seat - Black
>>>
>>> Regards
>>>
>>> On Mon, Jul 13, 2020 at 7:47 PM Ahmed Irfan <[email-masked]> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Waiting for operation guys once we get informed will update you.
>>>>
>>>> On Mon, Jul 13, 2020 at 10:54 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Zubair and Ahmed,
>>>>>
>>>>> Please check and advise urgently
>>>>>
>>>>> On Sat, Jul 11, 2020 at 3:18 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The customer received 1 out of 3 items. The items mentioned below are
>>>>>> missing.
>>>>>>
>>>>>>
>>>>>> 200289445_1 PDT-B5K
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=989499> Belecoo
>>>>>> 5 Beige - 3-in-1 Lite Pram
>>>>>> 200289445_1 JRT-JK804442-99
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=780905> Jikel
>>>>>> - Royz Convertible Car Seat - Black
>>>>>>
>>>>>> Please assist, the customer is about to give birth this week and
>>>>>> needs her order asap.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jul 9, 2020 at 5:08 PM Taqwa Ali <[email-masked]> wrote:
>>>>>>
>>>>>>> Dear Team
>>>>>>>
>>>>>>> Please assist
>>>>>>>
>>>>>>> The CM didn't receive the order
>>>>>>>
>>>>>>> SHIP TORayed Altukhais
>>>>>>> عثمان بن عفان تقاطع انس بن مالك
>>>>>>> 205
>>>>>>> Riyadh
>>>>>>> Saudi Arabia Map
>>>>>>> SHIP AREAAl Narjis
>>>>>>> SHIP PHONE966546490514
>>>>>>>
>>>>>>> Regards
>>>>>>> Taqwa
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>