Subject: Re: urgent dispatch 100144720 // Shipa-KSA::S001111942050
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Mon, 20 Jul 2020 13:41:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

The customer called very furious.

She has requested to cancel the order due to excessive delay.

Upon tracking the shipment shows cancelled:

Kindly confirm and assist to update CRA to proceed with refund TODAY. The
customer threats to raise a formal complaint if a refund is not initiated
within the day.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 11 Jun 2020 at 11:03, Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly update the status of this shipment urgently, the customer is
> following up.
>
> Regards
>