Subject: Re: Missing Items 600732801
From: Ashish Nair <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: Afra Syed <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohit Caleb <[email-masked]>, Denmark A <[email-masked]>, "Alina D'Souza" <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Mon, 20 Jul 2020 12:54:39 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please be informed that as of now we dont have stock of this item in
Returns or damage.

NS & LFS stock as of today is 0 qty.

Regards,

*Ashish.S.Nair*
Inventory Controller

*E* [email-masked]
*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Mon, Jul 20, 2020 at 12:45 PM Angeli Fontillas <[email-masked]>
wrote:

> Hello Team,
>
> Can we check if the part can be taken from the returned piece or old stock
> for this if we have?
>
> Please advise as we need to update the customer today.
>
> Thank you.
>
>
>
> On Mon, 20 Jul 2020 at 11:45, Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Afra/ Ekta,
>>
>> Kindly advise on this please, the missing part was not found as confirmed
>> by the warehouse team and the item was discounted and it's now in original
>> price.
>>
>> https://www.mumzworld.com/en/snuzpod-3-3-in-1-bedside-crib-natural
>>
>>
>> Customer needs a replacement or a refund.
>>
>> Please advise.
>>
>> Thank you.
>>
>> On Mon, 20 Jul 2020 at 11:35, Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Team,
>>>
>>> May we have an update on this please?
>>>
>>> Customer is following up and needs the item urgently as she will be
>>> ibing birth anytime soon
>>>
>>> Please advise.
>>>
>>> Thank you.
>>>
>>> On Sun, 19 Jul 2020 at 09:15, Ashish Nair <[email-masked]> wrote:
>>>
>>>> Hi Mohit,
>>>>
>>>> Please be informed that the missing parts was not found &  subject sku
>>>> is an *discounted item.*
>>>>
>>>> *Regards,*
>>>>
>>>> *Ashish.S.Nair*
>>>> Inventory Controller
>>>>
>>>>
>>>> *E* [email-masked]
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE
>>>>
>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>> <https://www.youtube.com/user/MumZworld> 
>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>> <https://twitter.com/mumzworld>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>> Confidentiality Notice: This e-mail message, including any attachments,
>>>> is for the sole use of the intended recipient(s) and may contain
>>>> confidential and privileged information. Any unauthorized review, use,
>>>> disclosure or distribution of this information is prohibited, and may be
>>>> punishable by law. If this was sent to you in error, please notify the
>>>> sender by reply e-mail and destroy all copies of the original message.
>>>> Please consider the environment before printing this e-mail.
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jul 19, 2020 at 9:09 AM Mohit Caleb <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Ashish Nair <[email-masked]>
>>>>>
>>>>> Kindly support for checking missing parts
>>>>> ᐧ
>>>>>
>>>>> On Sat, Jul 18, 2020 at 6:18 PM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> KIndly assist with the below customer as he keeps calling to follow
>>>>>> up.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Sat, Jul 18, 2020 at 9:00 AM Afra Syed <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mostafa and Mohit,
>>>>>>>
>>>>>>> As i can see that this item is our product.
>>>>>>> Could you please check on this.
>>>>>>>
>>>>>>> Let me also check with the buyer from my end on this.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, 17 Jul 2020 at 16:42, Anas nazzal <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>> The below customer complained that  there is a piece with wrong
>>>>>>>> size that needs to be replaced in SnuzPod 2 - 3-in-1 Bedside Crib
>>>>>>>> with Mattress - Natural
>>>>>>>>
>>>>>>>> Order Number   600732801
>>>>>>>> SKU                    MW-DMG-LGSF-FN001E
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>