Subject: Re: Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201
From: Hyacinth Joyce <[email-masked]>
To: brands <[email-masked]>, repairs <[email-masked]>, Denmark A <[email-masked]>
Cc: rizwan <[email-masked]>, customer care <[email-masked]>, Jeffin Joy <[email-masked]>, "Returns.fc" <[email-masked]>, mili <[email-masked]>
Date: Mon, 20 Jul 2020 11:52:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Raymond,

Thank you for the update.

Kindly advise addressing the item to Denmark.

@Denmark A <[email-masked]> once received kindly arranged to reship
ASAP.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 20 Jul 2020 at 11:26, brands <[email-masked]> wrote:

> Ok noted.
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> Please find attached FOC invoice for Nextfit Midnight Softgood.
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> Regards,
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> @repairs <[email-masked]> kindly send the item to Mumzworld.
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> Raymond Serrano
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> Sales Associate
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> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
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> F: +971 4 228 2423 <+97142282423> E: [email-masked]
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> A: Office 1805 Emirates NBD New Deira Building
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> Baniyas Road, Deira, Dubai P.O. Box 6761
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> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Monday, July 20, 2020 11:13 AM
> *To:* brands <[email-masked]>
> *Cc:* repairs <[email-masked]>; rizwan <[email-masked]>; customer
> care <[email-masked]>; Jeffin Joy <[email-masked]>;
> Returns.fc <[email-masked]>; Denmark A <[email-masked]>;
> mili <[email-masked]>
> *Subject:* Re: Warranty Confirmation - SKU GT-CH79672-46 / Order No.
> 600639201
>
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> Hi Raymond,
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> Thank you for the update.
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> Below is the item of the customer:
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> Chicco - NextFit iX Zip Convertible Car Seat - Midnight
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> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
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> On Mon, 20 Jul 2020 at 11:07, brands <[email-masked]> wrote:
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> Hi Joyce,
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> Please confirm the color if correct.
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> I just received a confirmation that we can give this softgood to your
> customer as FOC
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> seat & head rest cover + shoulder pads
> (Fodera seduta e poggiatesta + spallacci)
> (NEXTFIT IX ZIP)
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> MIDNIGHT
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> CH796720046
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> 1
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> Raymond Serrano
>
> Sales Associate
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> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
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> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Sunday, July 19, 2020 7:40 PM
> *To:* brands <[email-masked]>; repairs <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeffin Joy <
> [email-masked]>; Returns.fc <[email-masked]>; Denmark A <
> [email-masked]>
> *Subject:* Re: Warranty Confirmation - SKU GT-CH79672-46 / Order No.
> 600639201
>
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> Hi Raymond,
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> As a good gesture can we replace the fabric and waive the additional fee
> for the customer? The customer threats to post the item on social media and
> would tag the brand when we advised that the item is no longer covered by
> replacement or refund since it was brought in Nov 2019.
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> The customer added that they have only opened the item in Feb.2020 and
> since the pandemic, they have not gone outside and did not use the item.
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> Kindly check and advise ASAP.
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> Thank you.
>
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> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
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> On Sun, 19 Jul 2020 at 19:20, Hyacinth Joyce <[email-masked]> wrote:
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> Hi Raymond,
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> What do you mean by soft goods? would that be a replacement of the damaged
> fabric?
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> Kindly advise.
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> Thank you.
>
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> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
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> On Thu, 2 Jul 2020 at 16:13, brands <[email-masked]> wrote:
>
> Hi Joyce,
>
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> Good day!
> since the item was bought last year we can’t refund or replace it.
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> We have available soft goods if they want they can buy the soft goods.
> Price is 127.03 Dirhams.
>
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> Regards,
>
>
>
>
>
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>
>
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>
>
> Raymond Serrano
>
> Sales Associate
>
>
>
> T: +971 4 222 0799 <+97142220799> M: +971 54 306 6543 <+971543066543>
>
> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>
> A: Office 1805 Emirates NBD New Deira Building
>
> Baniyas Road, Deira, Dubai P.O. Box 6761
>
>
>
>
>
>
>
> *From:* Hyacinth Joyce <[email-masked]>
> *Sent:* Thursday, July 2, 2020 2:26 PM
> *To:* brands <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeffin Joy <
> [email-masked]>; Returns.fc <[email-masked]>
> *Subject:* Warranty Confirmation - SKU GT-CH79672-46 / Order No. 600639201
>
>
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> Hi Team,
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> We have a customer who purchased the below item in November 2019.
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> 600639201
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> GT-CH79672-46
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=403192>
>
> Chicco - NextFit iX Zip Convertible Car Seat - Midnight
>
> 1
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> As per the customer, they used the item in Feb 2020 and the fabric is now
> damaged. Please see the below images for your reference.
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> Please check and advise if it is covered with a warranty.
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> Thank you.
>
>
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>