Subject: Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco - Next2me Magic Crib - Cool Grey // DEFECTIVE
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: mili <[email-masked]>, Michaela Manibo <[email-masked]>, Glaiza <[email-masked]>, repairs <[email-masked]>, brands <[email-masked]>, rizwan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Mon, 20 Jul 2020 11:48:46 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

Any update with the customer?

Regards,
Den mark

On Thu, Jul 16, 2020 at 9:31 AM Alina D'Souza <[email-masked]> wrote:

> Hi Mili,
>
> Will notify the customer.
>
> Regards,
> Alina
>
> On Thu, Jul 16, 2020 at 9:19 AM mili <[email-masked]> wrote:
>
>> Dear Alina,
>>
>>
>>
>> Please note shall not be able to refund the item as the item is not in
>> the original packaging.
>>
>> We can offer to do a repair only in that case.
>>
>>
>>
>> Since the required color spare parts is OOS, we may have to order it and
>> it may take 45 – 60 days.
>>
>>
>>
>> We can offer to support on partial refund only as the item returned shall
>> not be in a resalable condition.
>>
>>
>>
>> Kindly revert with your confirmation to take it forward.
>>
>>
>>
>> Kind Regards
>>
>> Mili
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* 16 July 2020 08:34 AM
>> *To:* Michaela Manibo <[email-masked]>
>> *Cc:* Denmark A <[email-masked]>; Glaiza <[email-masked]>;
>> repairs <[email-masked]>; brands <[email-masked]>; rizwan <
>> [email-masked]>; mili <[email-masked]>; customer care <
>> [email-masked]>; Returns.fc <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
>> Next2me Magic Crib - Cool Grey // DEFECTIVE
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> Please update CRA does not need a replacement
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Wed, Jul 15, 2020 at 9:09 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> HI Team,
>>
>> The customer has called again this morning and we have reiterated about
>> the repair. However, she insisted on the refund. Please assist.
>>
>> Thank you.
>>
>>
>>
>>
>>
>> On Mon, Jul 13, 2020 at 10:50 AM Denmark A <[email-masked]> wrote:
>>
>> @customer care <[email-masked]> @Alina D'Souza
>> <[email-masked]> Please inform the customer regarding the
>> vendor suggestion.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jul 13, 2020 at 10:40 AM Glaiza <[email-masked]> wrote:
>>
>> Dear Denmark,
>>
>>
>>
>> As per below mail from our Repair team, we can only offer repair and free
>> of charge for spare part.
>>
>>
>>
>> Attached images of Next2Me Frame with 2 available colors (white snow and
>> sand).
>>
>>
>>
>> CH8795840530
>>
>> NEXT2ME MAGIC FRAME WHITE SNOW
>>
>> CH8795840543
>>
>> NEXT2ME MAGIC FRAME SAND
>>
>>
>>
>> Kindly ask the customer if which color they want, so we can resolve this.
>>
>>
>>
>> Should you have any questions, please let us know.
>>
>>
>>
>> Regards,
>>
>>
>>
>>
>>
>>
>> Glaiza Abutin
>>
>> Purchasing Executive
>>
>>
>>
>> T: +971 4 222 0799 <+97142220799> M: +971 52 625 1443 <+971526251443>
>>
>> F: +971 4 228 2423 <+97142282423> E: [email-masked]
>>
>> A: Office 1805 Emirates NBD New Deira Building
>>
>> Baniyas Road, Dubai P.O. Box 6761
>>
>>
>>
>> *Office Timings:* 8am – 5pm Sun to Thu UAE Local time
>>
>> *Office Closed*: Fri – Sat UAE Weekend
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* repairs <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 3:21 PM
>> *To:* Denmark A <[email-masked]>; brands <[email-masked]>;
>> rizwan <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>;
>> Glaiza <[email-masked]>
>> *Subject:* RE: Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
>> Next2me Magic Crib - Cool Grey // DEFECTIVE
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Good day!
>>
>>
>>
>> we already received and inspect the item.
>>
>>
>>
>> We cannot repaired the defective pin lock because its sealed  no screw
>> of this part.
>>
>>
>>
>> Please see attached picture for your reference.
>>
>>
>>
>> Hello Glaiza,
>>
>>
>>
>> The Chicco Next2me magic cool grey frame, spare parts  are out of stock.
>>
>>
>>
>> Kindly advised.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Regards ,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Ever Villafuerte
>>
>> Warehouse Service Executive
>>
>>
>>
>> T: +971 4 347 0597 <+97143470597>  M: +971 56 623 0495 <+971566230495>
>>
>> F: +971 4 347 0659 <+97143470659>  E: [email-masked]
>>
>> A: 28B Street Community 368 Al Quoz Industrial Area 3
>>
>> Dubai, UAE 20717 79344
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* 12 July 2020 08:18 AM
>> *To:* brands <[email-masked]>; repairs <[email-masked]>; rizwan <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
>> Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600902130 // Sku :GT-CH79584-19 // Name :Chicco -
>> Next2me Magic Crib - Cool Grey // DEFECTIVE
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>> Also find the attached RMA filled up form for your reference.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Issue in closing the side from the right
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>