Subject: Re: Missing Items 600732801
From: Angeli Fontillas <[email-masked]>
To: Ashish Nair <[email-masked]>, Afra Syed <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 20 Jul 2020 11:45:43 +0400
List-Id: <ccteam.mumzworld.com>

Hello Afra/ Ekta,

Kindly advise on this please, the missing part was not found as confirmed
by the warehouse team and the item was discounted and it's now in original
price.

https://www.mumzworld.com/en/snuzpod-3-3-in-1-bedside-crib-natural

Customer needs a replacement or a refund.

Please advise.

Thank you.

On Mon, 20 Jul 2020 at 11:35, Angeli Fontillas <[email-masked]> wrote:

> Hello Team,
>
> May we have an update on this please?
>
> Customer is following up and needs the item urgently as she will be ibing
> birth anytime soon
>
> Please advise.
>
> Thank you.
>
> On Sun, 19 Jul 2020 at 09:15, Ashish Nair <[email-masked]> wrote:
>
>> Hi Mohit,
>>
>> Please be informed that the missing parts was not found &  subject sku is
>> an *discounted item.*
>>
>> *Regards,*
>>
>> *Ashish.S.Nair*
>> Inventory Controller
>>
>>
>> *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>> On Sun, Jul 19, 2020 at 9:09 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> +Ashish Nair <[email-masked]>
>>>
>>> Kindly support for checking missing parts
>>> ᐧ
>>>
>>> On Sat, Jul 18, 2020 at 6:18 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> KIndly assist with the below customer as he keeps calling to follow up.
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>> On Sat, Jul 18, 2020 at 9:00 AM Afra Syed <[email-masked]> wrote:
>>>>
>>>>> Hi Mostafa and Mohit,
>>>>>
>>>>> As i can see that this item is our product.
>>>>> Could you please check on this.
>>>>>
>>>>> Let me also check with the buyer from my end on this.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, 17 Jul 2020 at 16:42, Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>> The below customer complained that  there is a piece with wrong size
>>>>>> that needs to be replaced in SnuzPod 2 - 3-in-1 Bedside Crib with
>>>>>> Mattress - Natural
>>>>>>
>>>>>> Order Number   600732801
>>>>>> SKU                    MW-DMG-LGSF-FN001E
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE