Subject: Re: Return / warranty 700104590 Urgent
From: Ronald Gaviola <[email-masked]>
To: Samiya Sheikh <[email-masked]>, Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Kenneth Nwaso <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Mon, 20 Jul 2020 10:51:26 +0400
List-Id: <ccteam.mumzworld.com>

+Zubair Wahid <[email-masked]> +Hussain Firoz Miyagamwala
<[email-masked]>

Please update the CRA.

Regards,
Ronald

On Sun, Jul 19, 2020 at 10:31 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> The repaired item wasn't delivered to the customer, this was back in
> january so finding the item now for reship will be difficult.
>
> Kindly approve to refund the customer in GC.
>
> Regards
>
> On Thu, Jan 30, 2020 at 6:02 PM Sarah Azzam <[email-masked]>
> wrote:
>
>> Thanks Ronald, cst informed the same.
>>
>>
>>
>> On Thu, Jan 30, 2020 at 3:44 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Sarah,
>>>
>>> Customer was not responding to SMSA for one week of calling, this is the
>>> reason why shipment has been returned to 3PL warehouse. Please see below
>>> delivery history
>>>
>>>
>>>
>>>    -
>>>    Ship Date : 09-11-2019
>>>    Destination :
>>>    Thursday, 26-September-2019
>>>    Shipment Has Been Returned To Shipper Riyadh SA 02:32 PM
>>>    Tuesday, 24-September-2019
>>>    Collected from Retail Riyadh SA 11:08 AM
>>>    Shipment Is Under Return Porcess Riyadh SA 07:12 AM
>>>    Monday, 23-September-2019
>>>    SMS sent to consignee 12:01 PM
>>>    Saturday, 21-September-2019
>>>    SMS sent to consignee 08:37 AM
>>>    Friday, 20-September-2019
>>>    SMS sent to consignee 04:17 PM
>>>    Thursday, 19-September-2019
>>>    SMS sent to consignee 07:17 AM
>>>    Wednesday, 18-September-2019
>>>    SMS sent to consignee 07:24 AM
>>>    Tuesday, 17-September-2019
>>>    SMS sent to consignee 01:04 PM
>>>    Awaiting Consignee for Collection and SMS sent at Naseem Dist - Saad
>>>    Bin Abi Waqas St https://goo.gl/maps/7ZN6c Riyadh SA 12:54 PM
>>>    Monday, 16-September-2019
>>>    Shipmet Is Being Rerouted To New Address Riyadh SA 10:02 PM
>>>    Out for Delivery Riyadh SA 10:36 AM
>>>    Sunday, 15-September-2019
>>>    Attempted Delivery - Consignee Address Is Incorrect Riyadh SA 04:21
>>>    PM
>>>    Out for Delivery Riyadh SA 09:53 AM
>>>    Thursday, 12-September-2019
>>>    Arrived Delivery Facility Riyadh SA 07:20 AM
>>>    Shipment Departed SMSA Sorting Facility Riyadh SA 05:10 AM
>>>    In Clearance Processing Riyadh SA 03:56 AM
>>>    Wednesday, 11-September-2019
>>>    Shipment Departed Origin Country Dubai AE 11:53 PM
>>>    Shipment Departed SMSA Sorting Facility Dubai AE 08:19 PM
>>>    Shipment Picked Up from The Shipper Dubai AE 03:34 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Thu, Jan 30, 2020 at 5:05 PM Kenneth Nwaso <[email-masked]>
>>> wrote:
>>>
>>>> @Ronald Gaviola <[email-masked]>  subject SO was dispatch since
>>>> sept. 2019.
>>>>
>>>> Kindly confirm delivery.
>>>> Item Repaired and handed over to last-mile 10th Sept. for Reship
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jan 30, 2020 at 1:11 PM Sarah Azzam <[email-masked]>
>>>> wrote:
>>>>
>>>>> Kind reminder.
>>>>>
>>>>> On Wed, Jan 29, 2020 at 6:05 PM Sarah Azzam <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dears,
>>>>>>
>>>>>> Kindly advise on ticket##470868
>>>>>>
>>>>>> As customer is following up on emails saying she has not received any
>>>>>> update on the returned item.
>>>>>>
>>>>>> Thanks,
>>>>>> Sarah
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> *BEST REGARDS**...**✍*
>>>>
>>>>