Subject: Re: Return / warranty 700104590 Urgent
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Kenneth Nwaso <[email-masked]>, Asad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: customer care <[email-masked]>
Date: Mon, 20 Jul 2020 10:48:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

kindly update urgently.

approve to refund the customer in GC.

@Asad <[email-masked]>  please assist.

Regards

On Sun, Jul 19, 2020 at 1:43 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> The repaired item wasn't delivered to the customer, this was back in
> january so finding the item now for reship will be difficult.
>
> Kindly approve to refund the customer in GC.
>
> Regards
>
>
> On Sun, Jul 19, 2020 at 10:25 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The repaired item wasn't delivered to the customer, this was back in
>> january so finding the item now for reship will be difficult.
>>
>> Kindly approve to refund the customer in GC.
>>
>> Regards
>>
>> On Thu, Jan 30, 2020 at 6:02 PM Sarah Azzam <[email-masked]>
>> wrote:
>>
>>> Thanks Ronald, cst informed the same.
>>>
>>>
>>>
>>> On Thu, Jan 30, 2020 at 3:44 PM Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> Sarah,
>>>>
>>>> Customer was not responding to SMSA for one week of calling, this is
>>>> the reason why shipment has been returned to 3PL warehouse. Please see
>>>> below delivery history
>>>>
>>>>
>>>>
>>>>    -
>>>>    Ship Date : 09-11-2019
>>>>    Destination :
>>>>    Thursday, 26-September-2019
>>>>    Shipment Has Been Returned To Shipper Riyadh SA 02:32 PM
>>>>    Tuesday, 24-September-2019
>>>>    Collected from Retail Riyadh SA 11:08 AM
>>>>    Shipment Is Under Return Porcess Riyadh SA 07:12 AM
>>>>    Monday, 23-September-2019
>>>>    SMS sent to consignee 12:01 PM
>>>>    Saturday, 21-September-2019
>>>>    SMS sent to consignee 08:37 AM
>>>>    Friday, 20-September-2019
>>>>    SMS sent to consignee 04:17 PM
>>>>    Thursday, 19-September-2019
>>>>    SMS sent to consignee 07:17 AM
>>>>    Wednesday, 18-September-2019
>>>>    SMS sent to consignee 07:24 AM
>>>>    Tuesday, 17-September-2019
>>>>    SMS sent to consignee 01:04 PM
>>>>    Awaiting Consignee for Collection and SMS sent at Naseem Dist -
>>>>    Saad Bin Abi Waqas St https://goo.gl/maps/7ZN6c Riyadh SA 12:54 PM
>>>>    Monday, 16-September-2019
>>>>    Shipmet Is Being Rerouted To New Address Riyadh SA 10:02 PM
>>>>    Out for Delivery Riyadh SA 10:36 AM
>>>>    Sunday, 15-September-2019
>>>>    Attempted Delivery - Consignee Address Is Incorrect Riyadh SA 04:21
>>>>    PM
>>>>    Out for Delivery Riyadh SA 09:53 AM
>>>>    Thursday, 12-September-2019
>>>>    Arrived Delivery Facility Riyadh SA 07:20 AM
>>>>    Shipment Departed SMSA Sorting Facility Riyadh SA 05:10 AM
>>>>    In Clearance Processing Riyadh SA 03:56 AM
>>>>    Wednesday, 11-September-2019
>>>>    Shipment Departed Origin Country Dubai AE 11:53 PM
>>>>    Shipment Departed SMSA Sorting Facility Dubai AE 08:19 PM
>>>>    Shipment Picked Up from The Shipper Dubai AE 03:34 PM
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Thu, Jan 30, 2020 at 5:05 PM Kenneth Nwaso <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Ronald Gaviola <[email-masked]>  subject SO was dispatch since
>>>>> sept. 2019.
>>>>>
>>>>> Kindly confirm delivery.
>>>>> Item Repaired and handed over to last-mile 10th Sept. for Reship
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jan 30, 2020 at 1:11 PM Sarah Azzam <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Kind reminder.
>>>>>>
>>>>>> On Wed, Jan 29, 2020 at 6:05 PM Sarah Azzam <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>> Kindly advise on ticket##470868
>>>>>>>
>>>>>>> As customer is following up on emails saying she has not received
>>>>>>> any update on the returned item.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Sarah
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *BEST REGARDS**...**✍*
>>>>>
>>>>>