Subject: Re: SO # 200286312// OS01655043KS & OS01616556KS & OS01581650KS
From: Yaseen Shaqra <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Ahmed Rashid <[email-masked]>, Mohammad Allaham <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Adeel Bukhari <[email-masked]>, Asad <[email-masked]>
Date: Mon, 20 Jul 2020 09:23:31 +0400
List-Id: <ccteam.mumzworld.com>

@Asad <[email-masked]> Please we need your support here
The customer is following up on his refund since may

On Fri, Jul 17, 2020 at 4:10 PM Yaseen Shaqra <[email-masked]>
wrote:

> @Hussain Firoz Miyagamwala <[email-masked]> @Zubair Wahid
> <[email-masked]> @Ahmed Irfan <[email-masked]> Please assist
>
>
> On Thu, Jul 16, 2020 at 6:53 PM Adeel Bukhari <[email-masked]> wrote:
>
>>
>> Dear Yaseen ,
>>
>> Please find the below email from the team while sending the Return alert
>> , you should have replied to that email within 2 days to check the status
>> . Please find and reply to that email .
>>
>>
>>
>>
>>
>>
>>
>> On Thu, Jul 16, 2020 at 11:39 AM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Adeel
>>>
>>> Please note that our team confirmed that we only received 200286312_3 -
>>> OS01616556KS
>>> but the shipments below  not yet received
>>>
>>> 200286312_4 - OS01655043KS
>>> 200286312_1 - OS01581650KS
>>>
>>> On Tue, Jul 14, 2020 at 5:58 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
>>>> update us urgently
>>>>
>>>> On Tue, Jul 14, 2020 at 5:55 PM Adeel Bukhari <[email-masked]> wrote:
>>>>
>>>>>
>>>>> Dear Yaseen ,
>>>>>
>>>>> Shipment already returned as per operation update .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 13, 2020 at 3:14 PM Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> HI Adeel,
>>>>>>
>>>>>> Please update us up, the customer is following up
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 6:25 PM Yaseen Shaqra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Adeel,
>>>>>>>
>>>>>>> Please update us urgently, the customer waiting for the confirmation
>>>>>>>
>>>>>>> On Sun, Jun 28, 2020 at 10:05 AM Adeel Bukhari <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>>
>>>>>>>> Dear Ahmed ,
>>>>>>>>
>>>>>>>> I have sent an email to the operation team to confirm whether it
>>>>>>>> has already been returned or still in the warehouse .
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 27, 2020 at 1:12 PM Ahmed Irfan <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Adeel,
>>>>>>>>>  These shipments showing RTO in your portal but physically we did
>>>>>>>>> not received, Kindly check at your end & update here.
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Ahmed Muhammad Irfan
>>>>>>>>>
>>>>>>>>> On Fri, Jun 26, 2020 at 8:38 AM Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>>
>>>>>>>>>> Please update us up
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 24, 2020 at 10:21 AM Yaseen Shaqra <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>>>
>>>>>>>>>>> Please confirm if the shipment returned to us urgently, the
>>>>>>>>>>> customer wants a refund
>>>>>>>>>>>
>>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please
>>>>>>>>>>> create the CRA
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 8, 2020 at 11:52 AM Adeel Bukhari <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Dear Team,
>>>>>>>>>>>>
>>>>>>>>>>>> As per scans it has already been returned , i will confirm when
>>>>>>>>>>>> it will arrive to your warehouse or if already arrived  .
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Jun 7, 2020 at 12:36 PM Yaseen Shaqra <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Please update us up
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Jun 2, 2020 at 12:16 PM Adeel Bukhari <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear Yaseen ,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I will check with the operation team and get back to you .
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Jun 1, 2020 at 4:13 PM Yaseen Shaqra <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please confirm that all the 3 shipments has been returned
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Sat, May 30, 2020 at 12:29 PM Adeel Bukhari <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Dear Mary ,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> If you notice above , I have already mentioned the day of
>>>>>>>>>>>>>>>> RTO . We do weekly RTO on Saturdays .
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Fri, May 29, 2020 at 4:11 PM Mary Anne Agapito <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> May we have an update on this case, please?
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai
>>>>>>>>>>>>>>>>> Design District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, May 21, 2020 at 11:47 AM Yaseen Shaqra <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Adeel,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please update us on the return request
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Tue, May 19, 2020 at 3:09 PM Rania khedr <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Adeel Bukhari <[email-masked]>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Rania Khedr
>>>>>>>>>>>>>>>>>>> Customer Care Supervisor
>>>>>>>>>>>>>>>>>>> Email:* [email-masked] <[email-masked]>*
>>>>>>>>>>>>>>>>>>> Saee ساعي, Sarai distrack 42315
>>>>>>>>>>>>>>>>>>> <https://www.facebook.com/kaspercab> [image: twitter
>>>>>>>>>>>>>>>>>>> icon] <https://twitter.com/kaspercab> [image: linkedin
>>>>>>>>>>>>>>>>>>> icon] <https://www.linkedin.com/company/kasper-cab/> [image:
>>>>>>>>>>>>>>>>>>> instagram icon] <https://www.instagram.com/saeeksa/>
>>>>>>>>>>>>>>>>>>> www.saee.sa
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Tue, May 19, 2020 at 1:30 PM Yaseen Shaqra <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Rania,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hope you are doing well
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Please make sure to return the shipments back to us at
>>>>>>>>>>>>>>>>>>>> the soonest, the customer is not interested to receive the shipments
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>> create CRAs
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Kindly check and update us
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE