Subject: RE: Refund Issue for Order 100138470
From: "Shajeeb" <[email-masked]>
To: "'Khalid M Salaheldin'" <[email-masked]>,'Anne D’souza' <[email-masked]>
Cc: "'Dipayan Banerjee'" <[email-masked]>, "'Sagar Khawani'" <[email-masked]>, "'ccteam'" <[email-masked]>
Date: Mon, 20 Jul 2020 09:05:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Khalid,

Please find the below transaction history for the subjected order, full refund processed on 09th May 2020.

You can inform the client to contact their bank and check on this.

 

Shajeeb

Accountant

P +971 4 245 1366       E shajeeb <mailto:[email-masked]> @mumzworld.com

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

From: Khalid M Salaheldin <[email-masked]> 
Sent: Sunday, July 19, 2020 6:48 PM
To: Anne D’souza <[email-masked]>
Cc: Shajeeb <[email-masked]>; Dipayan Banerjee <[email-masked]>; Sagar Khawani <[email-masked]>; ccteam <[email-masked]>
Subject: Re: Refund Issue for Order 100138470

 

On Sun, Jul 19, 2020 at 4:43 PM Khalid M Salaheldin <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team, 

 

Customer is contacting again regarding the same issue ( deduction from his account instead of the refund ). 

Please check and update us as soon as possible. 

Appreciate your assistance. 

 

Regards, 

On Sun, Jul 5, 2020 at 3:53 PM Anne D’souza <[email-masked] <mailto:[email-masked]> > wrote:

Dear Shajeeb,

I do not see any transactions debited on network international nor do I see any payment link.

Regards

Anne

 

On Sun, Jul 5, 2020 at 5:33 PM Shajeeb <[email-masked] <mailto:[email-masked]> > wrote:

Hi Anne,

Can you check the below.

Shajeeb

Accountant

P +971 4 245 1366       E shajeeb <mailto:[email-masked]> @mumzworld.com

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

From: Dipayan Banerjee <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, July 2, 2020 9:14 PM
To: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Cc: ccteam <[email-masked] <mailto:[email-masked]> >
Subject: Refund Issue for Order 100138470

Hi Team,

The order number 100138470 should have been refunded but instead as per the customer the amount was not refunded but charged to his account on May 11. Please find attached the screenshot for the same. Please check and resolve.

Regards,

Dipayan