Subject: RE: Order #600909830 // Sku :BDM-600641 // Name :Hauck Sleep'n Play Center Travel Bed Little Hero // DAMAGED
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Liza Nocete <[email-masked]>, Mark Jayson Canaria <[email-masked]>, Babico Trading <[email-masked]>
Date: Mon, 20 Jul 2020 04:41:48 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please send me the signed returned slip.

Thanks,
Bernadette

From: Denmark A <[email-masked]>
Sent: Sunday, July 19, 2020 10:46 AM
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>; Liza Nocete <[email-masked]>; Mark Jayson Canaria <[email-masked]>; Babico Trading <[email-masked]>
Subject: Re: Order #600909830 // Sku :BDM-600641 // Name :Hauck Sleep'n Play Center Travel Bed Little Hero // DAMAGED

Dear Bernadette,

I will ask our driver reagring this, and will update by EOD.

Regards,
Den mark

On Sun, Jul 19, 2020 at 10:44 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please send me retuned slip signed by our staff.
As per them they haven’t received the item yet.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 10:39 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600909830 // Sku :BDM-600641 // Name :Hauck Sleep'n Play Center Travel Bed Little Hero // DAMAGED

Dear Bernadette,

Already hand it over the damaged item, thank you.

Regards,
Den mark

On Sun, Jul 19, 2020 at 10:34 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

A kind reminder. Please return the damaged item (only the changing mat table).

Thank you,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 5:03 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600909830 // Sku :BDM-600641 // Name :Hauck Sleep'n Play Center Travel Bed Little Hero // DAMAGED

Dear Bernadette,

Thank you for your email, please hand over the replacement if our driver collects a collection tomorrow.
Damaged Items will be dispatched tomorrow.

Regards,
Den mark

On Sun, Jul 12, 2020 at 4:55 PM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark

We’ll replace the changing table. You may arrange the collection.
Please also return the damaged table.

Thank you,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 4:00 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600909830 // Sku :BDM-600641 // Name :Hauck Sleep'n Play Center Travel Bed Little Hero // DAMAGED

Dear Bernadette and Liza,

POMUMZ_DXB218531 For your reference.

Regards,

On Sun, Jul 12, 2020 at 3:57 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation and assessment.

Return Reason:received_damaged_not_as_new
Comments :As discussed, changing mat table is damaged (already broken at point of opening). Please issue replacement ASAP as baby delivery due date is soon.

We appreciate your support in this matter, Thank you.

Regards,
Den mark