Subject: RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective
From: Retail <[email-masked]>
To: Denmark A <[email-masked]>, Zishan <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, Radwa Ali <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Usman <[email-masked]>
Date: Mon, 20 Jul 2020 04:27:32 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,
                Kindly share purchase order details so that we can process the credit note.

Regards,
Zishan Bashir
Key Accounts Manager

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked]<mailto:[email-masked]> • PO Box 8783, Dubai, UAE
________________________________
<http://arwani.ae/>
• Abu Dhabi<https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
• Dubai<https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
• Sharjah<https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
• Muscat<https://goo.gl/maps/mdD466qkir82> +968 2 4799 667

<tel:800279264>[Facebook icon]<https://www.facebook.com/ArwaniTrading/>[LinkedIn icon]<https://www.linkedin.com/company/3093642/>[Instagram icon]<https://www.instagram.com/arwanitrading/>
[email-masked]<mailto:[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
www.arwani.ae<http://www.arwani.ae/>

<https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>

From: Denmark A [mailto:[email-masked]]
Sent: Monday, July 20, 2020 8:18 AM
To: Zishan <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>; Radwa Ali <[email-masked]>; Retail <[email-masked]>; Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Usman <[email-masked]>
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective

Dear Zishan,

Please update regarding the CN needed thank you.

Regards,
Den mark

On Sun, Jul 19, 2020 at 9:42 AM Zishan <[email-masked]<mailto:[email-masked]>> wrote:
Dear Basha,
                AS discussed over the phone a few days back, We already agreed for the return and have also accepted the unit from your side.

Regards,
Zishan Bashir
Key Accounts Manager

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked]<mailto:[email-masked]> • PO Box 8783, Dubai, UAE
________________________________
<http://arwani.ae/>
• Abu Dhabi<https://goo.gl/maps/QigeWAdoJTA2> +971 2 5553 500
• Dubai<https://goo.gl/maps/sK81Yamz4y52> +971 4 2828 223
• Sharjah<https://goo.gl/maps/sK81Yamz4y52> +971 6 5301 207
• Muscat<https://goo.gl/maps/mdD466qkir82> +968 2 4799 667

<tel:800279264>[Facebook icon]<https://www.facebook.com/ArwaniTrading/>[LinkedIn icon]<https://www.linkedin.com/company/3093642/>[Instagram icon]<https://www.instagram.com/arwanitrading/>
[email-masked]<mailto:[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature>
www.arwani.ae<http://www.arwani.ae/>

<https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS>

From: Abdelmohsen basha [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, July 19, 2020 9:20 AM
To: Radwa Ali <[email-masked]<mailto:[email-masked]>>
Cc: Retail <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Zishan <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective

Dear All,

Please ignore previous email, Secondly we have document that the client placed a complaint in the same day of delivery, then we cannot reject the refund request.

@Zishan<mailto:[email-masked]>  your input here is appreciated.

Thanks

On Sun, 19 Jul 2020 at 09:05, Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
Dear All,

As mentioned before communication done with simba and he already agreed to refund the customer, so whats still pending here ?

Thanks

On Thu, 16 Jul 2020, 4:31 pm Radwa Ali, <[email-masked]<mailto:[email-masked]>> wrote:
Hi Retail and Abdelmohsen,
The customer has been waiting for confirmation for the store credit.
In this thread it has been mentioned twice that we will proceed with the refund @Abdelmohsen basha<mailto:[email-masked]> Can we issue store credit ?
@Returns.fc<mailto:[email-masked]>  Customer will not take the item , do not reship this.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jul 15, 2020 at 10:28 AM Simba <[email-masked]<mailto:[email-masked]>> wrote:
Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective

Kindly confirm, from here its showing that the email is meant for Arwani instead.

Thanks and Regards,
Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked]<mailto:[email-masked]>

From: Abdelmohsen basha<mailto:[email-masked]>
Sent: Tuesday, July 14, 2020 10:19 PM
To: Simba<mailto:[email-masked]>
Cc: Retail<mailto:[email-masked]>; Denmark A<mailto:[email-masked]>; Mary Anne Agapito<mailto:[email-masked]>; Zishan<mailto:[email-masked]>; customer care<mailto:[email-masked]>; Returns.fc<mailto:[email-masked]>; Alina D'Souza<mailto:[email-masked]>; Samran Iftikhar<mailto:[email-masked]>
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16"KidsBike - Green // Defective

Hello Simba,

Kindly  mention the subject of the lost email.

Thanks

On Mon, 13 Jul 2020 at 16:52, Simba <[email-masked]<mailto:[email-masked]>> wrote:
Hi Abdelmohsen,

I guess this email is lost, kindly check and confirm.

Thanks and Regards,

Simbarashe  Mawere
METELEGANCE CREDIBILITY(Since 2003)
P.O Box 115161 | Dubai  |  UAE
M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
 E: [email-masked]<mailto:[email-masked]>

From: Abdelmohsen basha<mailto:[email-masked]>
Sent: Monday, July 13, 2020 4:11 AM
To: Cc: Simba<mailto:[email-masked]>
Cc: Retail<mailto:[email-masked]>; Denmark A<mailto:[email-masked]>; Mary Anne Agapito<mailto:[email-masked]>; Zishan<mailto:[email-masked]>; customer care<mailto:[email-masked]>; Returns.fc<mailto:[email-masked]>; Alina D'Souza<mailto:[email-masked]>; Samran Iftikhar<mailto:[email-masked]>
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" KidsBike - Green // Defective

Hello Simba,

The client refused the replacement, please notice that we will proceed in the refund.

Thanks

On Mon, 13 Jul 2020 at 15:01, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Abdelmohsen,

The customer just called in, he doesn't want the bike but wants a refund instead. The customer is okay with a store credit, he wants to have another bike.

@Returns.fc<mailto:[email-masked]> @Denmark A<mailto:[email-masked]>

 -  since the vendor confirmed refund will be given to the customer, please advise if we can issue the voucher now.

Awaiting your response. Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Mon, Jul 13, 2020 at 12:23 PM Abdelmohsen basha <[email-masked]<mailto:[email-masked]>> wrote:
@Alina D'Souza<mailto:[email-masked]>  Please communicate with the customer.

Thanks & BR

On Mon, 13 Jul 2020 at 12:20, Retail <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

We have received subject unit. After evaluation, we have found two things:

1.       Drive Chain is found broken.

2.       Training Wheels are not balanced (looks like customer tried to adjust it).

We will fix both the above issues and make the bike ready for pick-up by tomorrow.

Kind Regards

Usman Ghani

From: Retail
Sent: Saturday, July 11, 2020 12:33 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective

Dear Denmark,
                The drive chain is broken, and this is considered as damaged by the customer. So Return cannot be accepted for damaged items.

Feel free to call me for any ambiguities.

Regards,
Zishan Bashir
Key Accounts Manager

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked]<mailto:[email-masked]> • PO Box 8783, Dubai, UAE
• Abu Dhabi +971 2 5553 500<http://arwani.ae/>
• Dubai +971 4 2828 223<http://arwani.ae/>
• Sharjah +971 6 5301 207<http://arwani.ae/>
• Muscat +968 2 4799 667<http://arwani.ae/>
 <http://arwani.ae/>
[email-masked]<mailto:[email-masked]>
www.arwani.ae<http://www.arwani.ae>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, July 11, 2020 12:20 PM
To: Retail <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective

Dear Team,

Confirmed.

Please share with us your complete address and contact person details, to whom we will hand over the item.

Regards,
Den mark

On Sat, Jul 11, 2020 at 12:07 PM Retail <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,
                The picture below indicates the drive chain is also broken. Kindly confirm this, as this is considered as a damaged item.

Regards,
Zishan Bashir
Key Accounts Manager

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E: [email-masked]<mailto:[email-masked]> • PO Box 8783, Dubai, UAE
• Abu Dhabi +971 2 5553 500
• Dubai +971 4 2828 223
• Sharjah +971 6 5301 207
• Muscat +968 2 4799 667

[email-masked]<mailto:[email-masked]>
www.arwani.ae<http://www.arwani.ae>

From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Saturday, July 11, 2020 11:18 AM
To: Retail <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Order #600912814 // ATC-Motobike16 // Kawasaki - Moto 16" Kids Bike - Green // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

We received the subject order today but the Stabilisers (2 little wheels) are not balanced in the sense that they don't touch the ground at the same time. The bicycle therefore is not stable for my kid who is a beginner on bicycles.

We appreciate your support in this matter, Thank you.

Regards,
Den mark
 <http://arwani.ae/>
 <http://arwani.ae/>