Subject: Re: Warranty claim - TC-ZT020-GRA1 - 700072856
From: Angeli Fontillas <[email-masked]>
To: Denmark A <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Mary Anne Agapito <[email-masked]>, Taqwa Ali <[email-masked]>, Radwa Ali <[email-masked]>, customer care <[email-masked]>, Ammir De Los Reyes <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Benoy TrucareFzc <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Vipul Arora <[email-masked]>, "Inbound.fc" <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <
Date: Sun, 19 Jul 2020 19:37:27 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Please send the spare part to the below address.

Thank you.

On Sun, 19 Jul 2020 at 11:09, Ashley Fernandes <[email-masked]> wrote:

> Dear CC team,
>
> Please advise here.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Sat, Jul 18, 2020 at 10:32 AM Ashley Fernandes <[email-masked]>
> wrote:
>
>> Dear CC Team,
>>
>> Kindly advise here.
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Sat, Jul 18, 2020 at 10:18 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear All,
>>>
>>> Wheel well received thank you.
>>>
>>> @Ashley Fernandes <[email-masked]> Please advise.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Thu, Jul 16, 2020 at 5:50 PM Ammir De Los Reyes <
>>> [email-masked]> wrote:
>>>
>>>> Dear Avinash,
>>>>
>>>> Kindly ask the delivery guy to send it directly to Denmark (returns
>>>> team). Thanks.
>>>>
>>>> On Thu, 16 Jul 2020 at 17:46, Avinash TrucareFzc <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Ammir
>>>>>
>>>>>
>>>>>
>>>>> Find attached image of the Wheel
>>>>>
>>>>>
>>>>>
>>>>> our driver will hand this over to you on Saturday
>>>>>
>>>>>
>>>>>
>>>>> please confirm when received.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> thanks
>>>>>
>>>>> kind regards
>>>>>
>>>>> Avi.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ammir De Los Reyes [mailto:[email-masked]]
>>>>> *Sent:* Thursday, July 16, 2020 11:54 AM
>>>>> *To:* Ashley Fernandes <[email-masked]>
>>>>> *Cc:* Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>>>>> [email-masked]>; Avinash TrucareFzc <[email-masked]>;
>>>>> Vipul Arora <[email-masked]>; Inbound.fc <
>>>>> [email-masked]>; Abigail Nicole Capinpin <
>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>> Taqwa Ali <[email-masked]>; Hyacinth Joyce <[email-masked]>;
>>>>> Radwa Ali <[email-masked]>; customer care <[email-masked]>;
>>>>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Mary Anne Agapito <[email-masked]>; Denmark A <
>>>>> [email-masked]>; Gabriel Bresse <[email-masked]>
>>>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> Dear Ashley,
>>>>>
>>>>>
>>>>>
>>>>> We did not receive any from Trucare.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 16 Jul 2020 at 09:15, Ashley Fernandes <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Mr. Benoy,
>>>>>
>>>>>
>>>>>
>>>>> Please check with your delivery driver as to whom he had given the
>>>>> wheels last Thursday, 09th July.
>>>>>
>>>>>
>>>>>
>>>>> ++ @Vipul Arora <[email-masked]> @Ammir De Los Reyes
>>>>> <[email-masked]> @Inbound.fc <[email-masked]>
>>>>>
>>>>> In the meantime, please check if this was received at your end.
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 16, 2020 at 9:11 AM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Ashley,
>>>>>
>>>>>
>>>>>
>>>>> Not yet received.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 16, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> ++ @Denmark A <[email-masked]> @Returns.fc
>>>>> <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Good Morning!
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm if the spare wheels have been received at your end?
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jul 16, 2020 at 8:46 AM Abigail Nicole Capinpin <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi RP and Avi,
>>>>>
>>>>>
>>>>>
>>>>> Please confirm if the wheels were sent last Thursday.
>>>>>
>>>>>
>>>>>
>>>>> Hi Taqwa,
>>>>>
>>>>>
>>>>>
>>>>> Could you please check with the WH Team as well?
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Abigail Capinpin*
>>>>> Buyer
>>>>>
>>>>> *P* +971 4 433 9455
>>>>> *E* [email-masked]
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Taqwa Ali <[email-masked]>
>>>>> *Sent:* Wednesday, July 15, 2020 7:58 PM
>>>>> *To:* RP Singh TrucareFzc <[email-masked]>
>>>>> *Cc:* Hyacinth Joyce <[email-masked]>; Abigail Nicole Capinpin <
>>>>> [email-masked]>; Ashley Fernandes <[email-masked]>;
>>>>> [email-masked]; Avinash TrucareFzc <[email-masked]>;
>>>>> customer care <[email-masked]>; lastmile <[email-masked]>;
>>>>> Eugene Mugisa <[email-masked]>; Mary Anne Agapito <
>>>>> [email-masked]>; TaherBohra TrucareFzc <
>>>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>;
>>>>> Gabriel Bresse <[email-masked]>
>>>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> Dear Team
>>>>>
>>>>>
>>>>>
>>>>> Kindly update, the CM is following up
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Taqwa
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 12, 2020 at 7:59 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm if the wheels have been sent to our end.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, 7 Jul 2020 at 19:21, RP Singh TrucareFzc <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Radwa,
>>>>>
>>>>>
>>>>>
>>>>> No. It is free.
>>>>>
>>>>>
>>>>>
>>>>> Kind Regards,
>>>>>
>>>>>
>>>>>
>>>>> *R.P.Singh*
>>>>>
>>>>> *Sales Manager*
>>>>>
>>>>>
>>>>> *Trucare FZC*
>>>>>
>>>>> *1J/12-1,Hamriyah free zone,*
>>>>>
>>>>> *PO Box 42106,Sharjah (UAE)*
>>>>>
>>>>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>>>>
>>>>> *Mob : 055-4745256 *
>>>>>
>>>>> [email-masked]* <[email-masked]>
>>>>>
>>>>> *www.trucare.co* <http://www.trucare.co>
>>>>>
>>>>>
>>>>>
>>>>> *From:* [email-masked] [mailto:[email-masked]]
>>>>> *Sent:* Tuesday, July 7, 2020 7:20 PM
>>>>> *To:* 'Abigail Nicole Capinpin' <[email-masked]>
>>>>> *Cc:* 'Ashley Fernandes' <[email-masked]>; Avinash TrucareFzc <
>>>>> [email-masked]>; 'customer care' <[email-masked]>;
>>>>> 'lastmile' <[email-masked]>; 'Eugene Mugisa' <
>>>>> [email-masked]>; 'Mary Anne Agapito' <[email-masked]>;
>>>>> 'Hyacinth Joyce' <[email-masked]>; TaherBohra TrucareFzc <
>>>>> [email-masked]>; Benoy TrucareFzc <[email-masked]>;
>>>>> RP Singh TrucareFzc <[email-masked]>; 'Gabriel Bresse' <
>>>>> [email-masked]>
>>>>> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> Hi Abigial,
>>>>>
>>>>> Is there any cost ?
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Abigail Nicole Capinpin <[email-masked]>
>>>>> *Sent:* Tuesday, July 7, 2020 6:54 PM
>>>>> *To:* Radwa Ali <[email-masked]>
>>>>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Mary Anne Agapito <[email-masked]>; Hyacinth Joyce <
>>>>> [email-masked]>; Taherbohra TrucareFzc <[email-masked]>;
>>>>> Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>>>>> [email-masked]>; Gabriel Bresse <[email-masked]>
>>>>> *Subject:* RE: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> Hi Radwa,
>>>>>
>>>>>
>>>>>
>>>>> The vendor will deliver the wheels on Thursday.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Abigail Capinpin*
>>>>> Buyer
>>>>>
>>>>> *P* +971 4 433 9455
>>>>> *E* [email-masked]
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali <[email-masked]>
>>>>> *Sent:* Tuesday, July 7, 2020 6:37 PM
>>>>> *To:* Abigail Nicole Capinpin <[email-masked]>
>>>>> *Cc:* Ashley Fernandes <[email-masked]>; Avinash TrucareFzc <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Mary Anne Agapito <[email-masked]>; Hyacinth Joyce <
>>>>> [email-masked]>; Taherbohra TrucareFzc <[email-masked]>;
>>>>> Benoy TrucareFzc <[email-masked]>; RP Singh TrucareFzc <
>>>>> [email-masked]>; Gabriel Bresse <[email-masked]>
>>>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> Hi Abigail,
>>>>>
>>>>> Please advise as we did not get any updates ?
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 7, 2020 at 12:08 PM Abigail Nicole Capinpin <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi Ashley,
>>>>>
>>>>>
>>>>>
>>>>> The vendor will reach out to you and close this issue today.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> *Abigail Capinpin*
>>>>> Buyer
>>>>>
>>>>> *P* +971 4 433 9455
>>>>> *E* [email-masked]
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ashley Fernandes <[email-masked]>
>>>>> *Sent:* Tuesday, July 7, 2020 10:57 AM
>>>>> *To:* Radwa Ali <[email-masked]>; Abigail Nicole Capinpin <
>>>>> [email-masked]>; Gabriel Bresse <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; lastmile <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Mary
>>>>> Anne Agapito <[email-masked]>; Hyacinth Joyce <
>>>>> [email-masked]>; Avinash TrucareFzc <[email-masked]>;
>>>>> Taherbohra TrucareFzc <[email-masked]>; Benoy TrucareFzc <
>>>>> [email-masked]>; RP Singh TrucareFzc <[email-masked]>
>>>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> ++ @Abigail Nicole Capinpin <[email-masked]>
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 7, 2020 at 10:53 AM <[email-masked]> wrote:
>>>>>
>>>>> Hi @[email-masked] <[email-masked]> and
>>>>> @[email-masked] <[email-masked]>,
>>>>>
>>>>> Please assist us as we need to update the customer and she is
>>>>> following up closely.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Angeli Fontillas <[email-masked]>
>>>>> *Sent:* Sunday, July 5, 2020 7:55 PM
>>>>> *To:* RP Singh TrucareFzc <[email-masked]>; Avinash
>>>>> TrucareFzc <[email-masked]>
>>>>> *Cc:* Hatim TrucareFzc <[email-masked]>; Taherbohra TrucareFzc <
>>>>> [email-masked]>; [email-masked]; DOCX TrucareFzc <
>>>>> [email-masked]>; [email-masked]; customer care <
>>>>> [email-masked]>; Radwa Ali <[email-masked]>; lastmile <
>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; Mary Anne Agapito <
>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>>>>> *Subject:* Re: Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> Hello Team,
>>>>>
>>>>>
>>>>>
>>>>> Good evening!
>>>>>
>>>>>
>>>>>
>>>>> May we have an update on this please?
>>>>>
>>>>>
>>>>>
>>>>> Customer is constant;y following up.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 2 Jul 2020 at 17:18, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> The customer called again to follow up.
>>>>>
>>>>>
>>>>>
>>>>> Do we have an update on this?
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Fri, 26 Jun 2020 at 16:28, Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Hi RP,
>>>>>
>>>>>
>>>>>
>>>>> May we have an update on this case, please?
>>>>>
>>>>>
>>>>>
>>>>> The customer keeps on following up.
>>>>>
>>>>>
>>>>>
>>>>> Please advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 25, 2020 at 9:57 AM <[email-masked]> wrote:
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Any updates ?
>>>>>
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Radwa Ali <[email-masked]>
>>>>> *Sent:* Monday, June 22, 2020 4:58 PM
>>>>> *To:* Avinash TrucareFzc <[email-masked]>; RP Singh
>>>>> TrucareFzc <[email-masked]>; [email-masked];
>>>>> [email-masked]; [email-masked]; Taherbohra TrucareFzc <
>>>>> [email-masked]>; Hatim TrucareFzc <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>
>>>>> *Subject:* Warranty claim - TC-ZT020-GRA1 - 700072856
>>>>>
>>>>>
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Please check the attached photos.
>>>>>
>>>>> The customer has lost the wheels and wants to get a replacement for
>>>>> the wheels.
>>>>>
>>>>> We have attached the sales receipt as well.
>>>>>
>>>>> If the wheels are available, please advise the price so we can share
>>>>> it with the customer.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Regards,*
>>>>>
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>>
>>>>>
>>>>> Ammir
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ammir
>>>>
>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE