Subject: Re: 600798512 || Collection ||
From: Hyacinth Joyce <[email-masked]>
To: Shajahan Kamal Batcha <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Alaa Musa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Sun, 19 Jul 2020 17:33:35 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shajahan,

I have spoken with Raja and he said that Mizhar 2 is not his area. He added
that he informed to arrange the collection wit Zia.

May we please update on this.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 19 Jul 2020 at 17:29, Hyacinth Joyce <[email-masked]> wrote:

> Hi Shajahan,
>
> Kindly advise Raja to ensure Today collection. The customer called again
> to follow up.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 19 Jul 2020 at 12:53, Shajahan Kamal Batcha <[email-masked]>
> wrote:
>
>> Noted Mostafa.
>>
>>
>>
>> *Shajahan K*
>>
>>  <http://www.timexpress.ae/>
>>
>>
>>
>>    P.O. Box : 80266
>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>    Fax : + (971) 4 255 5564
>>
>>    Email : [email-masked]
>>    Web: www.timexpress.ae
>>
>> This email including its attachments are confidential and intended solely
>> for the use of the individual or entity to whom they are addressed. If you
>> have received this email in error, please delete it from your system and
>> notify the sender immediately. If you are not the intended recipient you
>> are notified that disclosing, copying or distributing the content of this
>> information is strictly prohibited.
>>
>>
>>
>>
>>
>> *From:* Mostafa saad [mailto:[email-masked]]
>> *Sent:* Sunday, July 19, 2020 12:48 PM
>> *To:* Hyacinth Joyce <[email-masked]>; Shajahan Kamal Batcha <
>> [email-masked]>
>> *Cc:* Eugene Mugisa <[email-masked]>; lastmile <
>> [email-masked]>; Returns.fc <[email-masked]>; Alaa
>> Musa <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Denmark A <[email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: 600798512 || Collection ||
>>
>>
>>
>> @Shajahan Kamal Batcha <[email-masked]> Please push with raja to
>> collect this order ASAP
>>
>> Regards
>>
>> Mostafa Saad
>>
>>
>>
>>
>>
>>
>>
>> On Sun, Jul 19, 2020 at 12:07 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> The customer called again to follow up and is very upset about the delay
>> in collection.
>>
>>
>>
>> Please ensure to collect TODAY and kindly advise to call the customer on
>> the below mobile numbers to confirm the time of collection.
>>
>>
>>
>> The customer informed too that he will raise a formal complaint if not
>> collected today as advised.
>>
>>
>>
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 12 Jul 2020 at 17:29, Mostafa saad <[email-masked]>
>> wrote:
>>
>> Hello Alaa
>>
>>
>>
>>
>>
>> Please provide the complete address for this customer because the driver
>> cancel this order before because its ( Incopleted address )
>>
>>
>> Regards
>>
>> Mostafa Saad
>>
>>
>>
>>
>>
>>
>>
>> On Sun, Jul 12, 2020 at 5:24 PM Alaa Musa <[email-masked]> wrote:
>>
>> Dear Mostafa
>>
>>
>>
>> Please arrange an urgent collection, the customer has been waiting for 2
>> weeks now. She received 2 messages informing that the driver is on the way
>> but wasn't contacted after that.
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>