Subject: Re: 600798512 || Collection ||
From: Hyacinth Joyce <[email-masked]>
To: Shajahan Kamal Batcha <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, "Returns.fc" <[email-masked]>, Alaa Musa <[email-masked]>, "Alina D'Souza" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Sun, 19 Jul 2020 17:29:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shajahan,

Kindly advise Raja to ensure Today collection. The customer called again to
follow up.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 19 Jul 2020 at 12:53, Shajahan Kamal Batcha <[email-masked]>
wrote:

> Noted Mostafa.
>
>
>
> *Shajahan K*
>
>  <http://www.timexpress.ae/>
>
>
>
>    P.O. Box : 80266
>    Tel : + (971) 4 255 5563 (Ext. 106)
>    Fax : + (971) 4 255 5564
>
>    Email : [email-masked]
>    Web: www.timexpress.ae
>
> This email including its attachments are confidential and intended solely
> for the use of the individual or entity to whom they are addressed. If you
> have received this email in error, please delete it from your system and
> notify the sender immediately. If you are not the intended recipient you
> are notified that disclosing, copying or distributing the content of this
> information is strictly prohibited.
>
>
>
>
>
> *From:* Mostafa saad [mailto:[email-masked]]
> *Sent:* Sunday, July 19, 2020 12:48 PM
> *To:* Hyacinth Joyce <[email-masked]>; Shajahan Kamal Batcha <
> [email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; lastmile <
> [email-masked]>; Returns.fc <[email-masked]>; Alaa Musa
> <[email-masked]>; Alina D'Souza <[email-masked]>; Denmark A <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: 600798512 || Collection ||
>
>
>
> @Shajahan Kamal Batcha <[email-masked]> Please push with raja to
> collect this order ASAP
>
> Regards
>
> Mostafa Saad
>
>
>
>
>
>
>
> On Sun, Jul 19, 2020 at 12:07 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> The customer called again to follow up and is very upset about the delay
> in collection.
>
>
>
> Please ensure to collect TODAY and kindly advise to call the customer on
> the below mobile numbers to confirm the time of collection.
>
>
>
> The customer informed too that he will raise a formal complaint if not
> collected today as advised.
>
>
>
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sun, 12 Jul 2020 at 17:29, Mostafa saad <[email-masked]>
> wrote:
>
> Hello Alaa
>
>
>
>
>
> Please provide the complete address for this customer because the driver
> cancel this order before because its ( Incopleted address )
>
>
> Regards
>
> Mostafa Saad
>
>
>
>
>
>
>
> On Sun, Jul 12, 2020 at 5:24 PM Alaa Musa <[email-masked]> wrote:
>
> Dear Mostafa
>
>
>
> Please arrange an urgent collection, the customer has been waiting for 2
> weeks now. She received 2 messages informing that the driver is on the way
> but wasn't contacted after that.
>
>
>
> Regards,
>
> Alaa
>
>