Subject: Re: SO/ 200285246 / Customer complained/ Plz contact
From: Samiya Sheikh <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Shipa Delivery Support <[email-masked]>, Amr Essam <[email-masked]>, Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Sun, 19 Jul 2020 17:18:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly cancel this shipment and create CRA urgently.

Regards

On Sun, Jul 19, 2020 at 2:42 PM Zubair Wahid <[email-masked]> wrote:

> Hi Shipa team
> Can you please return the subject order back to us.
>
> Thanks
> Zubair
>
>
> On Sun, Jul 19, 2020 at 1:30 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> We have requested to cancel the delivery of the above-mentioned shipment.
>>
>> Upon tracking shows:
>>
>> Where is the shipment? is cancellation request communicated?
>>
>> The customer is very upset and threats to raise a formal complaint if the
>> refund is not processed urgently.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 16 Jul 2020 at 11:20, Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Hussain
>>>
>>> can u assist as urgent  , CM want a refund
>>>
>>> Regards
>>> Taqwa
>>>
>>>
>>> On Wed, Jul 15, 2020 at 11:39 AM Shipa Delivery Support (
>>> [email-masked]) <[email-masked]> wrote:
>>>
>>>> Dear All,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We haven't received the shipment from your side.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best regards
>>>>
>>>>
>>>>
>>>> Ahmad Alqatawna
>>>> Customer Care
>>>> <https://www.shipa.com>
>>>> *M:* 800 SHIPA
>>>> www.shipa.com
>>>>
>>>> ------------------------------
>>>> *From: *CST000000006 Shipa Customer Customer <[email-masked]>
>>>> *Sent: *15/7/2020 10:20 AM GMT+04:00
>>>> *To: [email-masked]
>>>> *Cc: [email-masked]; [email-masked]; [email-masked];
>>>> [email-masked]; [email-masked]; [email-masked];
>>>> [email-masked]
>>>> *Subject: *Re: SO/ 200285246 / Customer complained/ Plz contact
>>>>
>>>> Hi Team,
>>>> Please confirm the status of the AWB#  SOR004532048  is this has been
>>>> returned to our WH and cancelled as the customer wants a refund.
>>>> @Ahmed Irfan <[email-masked]>  Please advise if you received the
>>>> item as we need to refund the customer and this is pending since May 2020.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>> On Tue, Jul 14, 2020 at 11:45 AM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear Team
>>>>>
>>>>> Please cancel the order, CM want a refund
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please receive CRA
>>>>>
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>> On Fri, Jul 3, 2020 at 4:33 PM Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly note that the below customer called again to inform that she
>>>>>> wants to get order and doesn't want to go for refund option.
>>>>>> The customer will report to economic department if no delivery was
>>>>>> done within this week.
>>>>>>
>>>>>> Best regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Tue, Jun 30, 2020 at 12:28 PM Angeli Fontillas <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>> Customer can  no longer wait and insisted to cancel and get a refund.
>>>>>>>
>>>>>>> Please raise CRA to request for a refund.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> On Thu, 21 May 2020 at 10:13, Heba Abd al rahman <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear All,
>>>>>>>>
>>>>>>>> Please the Customer SO 200285246/
>>>>>>>> Shipa-KSA/ SOR004532048
>>>>>>>>
>>>>>>>> has not received the shipment from the courier and he submitted
>>>>>>>> complaints. Please try to contact the customer.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Heba Abdalrahman
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Regards,*
>>>>>>>
>>>>>>> *Angeli Fontillas*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>