Subject: Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve - Roll-On Duo Wax Warmer 220V - White // Defective
From: Abdelmohsen basha <[email-masked]>
To: Denmark A <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Brandon Nagar <[email-masked]>, Mohamed Magdy <[email-masked]>, Laura Arakelyan <[email-masked]>
Date: Sun, 19 Jul 2020 15:12:41 +0400
List-Id: <ccteam.mumzworld.com>

@customer care <[email-masked]> Please communicate with the customer
and advise.

Thanks

On Sun, 19 Jul 2020 at 15:05, Denmark A <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]> Please assist
>
>
> Regards,
>
> On Wed, Jul 15, 2020 at 2:42 PM Brandon Nagar <[email-masked]>
> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> Any update on below email?
>>
>>
>>
>>
>>
>> Regards,
>>
>> *  Brandon Nagar*
>>
>>
>>
>> Sales Coordinator – Department Stores and Pharmacies
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Corporate Office | Mazaya Business Avenue | Tower – BB1 | 31st Floor |
>> JLT– Dubai – U.A.E.
>>
>> Tel: +971 42404014 / Ext: 895 | Mobile: +971566211203 | Fax: +971
>> 44254207 | P.O.Box:56290
>>
>> Email: [email-masked] <[email-masked]>* Website:
>> www.madi-intl.com
>>
>>
>>
>> Our Showrooms Locator: 
>> <https://mapsengine.google.com/map/viewer?mid=z-zeSGGkDXA0.kBoZjz95kFjg>
>>
>>
>>
>> *Your Partner for Premium Beauty Brands*
>>
>>
>>
>> *United Arab Emirates  |
>> Lebanon |  Qatar  |  Oman  |  Saudi Arabia  |  Bahrain*
>>
>> <https://www.instagram.com/madi_intl/>
>> <https://www.facebook.com/Madi.International>
>> <https://www.youtube.com/madiintl> <https://twitter.com/madi_intl>
>>
>>
>>
>> P Consider the environment. Please do not print this email unless you
>> really need to.
>>
>>
>>
>> *This e-mail may contain confidential and/or privileged information. If
>> you are not the intended recipient, (or have received this email in error)
>> please notify the sender immediately and destroy this e-mail. Any
>> unauthorized copying, disclosure of this e-mail is strictly forbidden.*
>>
>>
>>
>>
>>
>>
>> *From:* Brandon Nagar
>> *Sent:* Tuesday, July 14, 2020 1:20 PM
>> *To:* Denmark A
>> *Cc:* Mohamed Magdy; Laura Arakelyan
>> *Subject:* RE: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve -
>> Roll-On Duo Wax Warmer 220V - White // Defective
>>
>>
>>
>> Hi Denmark,
>>
>>
>>
>> Good afternoon.
>>
>>
>>
>> As discussed over the phone this morning, we have checked the item that
>> was delivered and look into the said problem. Please find below my response
>> and advise when you can take back  the item from our warehouse?
>>
>>
>>
>> 1) the plug is missing from the box
>>
>>
>>
>> - We will supply the plug from our end.
>>
>>
>>
>> 2) the Depileve Roll Wax that I purchased does not fit in there.
>>
>>
>>
>> - The cartridge (Roll Wax) that the client purchased is not the right
>> sizes for this machine that is why it will not fit in the machine. Bellow
>> picture is the correct size of cartridge for this machine.
>>
>>
>>
>>
>>
>>
>>
>>
>>  Thanks & regards,
>>
>>
>>
>> *  Brandon Nagar*
>>
>>
>>
>> Sales Coordinator – Department Stores and Pharmacies
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Corporate Office | Mazaya Business Avenue | Tower – BB1 | 31st Floor |
>> JLT– Dubai – U.A.E.
>>
>> Tel: +971 42404014 / Ext: 895 | Mobile: +971566211203 | Fax: +971
>> 44254207 | P.O.Box:56290
>>
>> Email: [email-masked] Website: www.madi-intl.com
>>
>>
>>
>> Our Showrooms Locator: 
>> <https://mapsengine.google.com/map/viewer?mid=z-zeSGGkDXA0.kBoZjz95kFjg>
>>
>>
>>
>> *Your Partner for Premium Beauty Brands*
>>
>>
>>
>> *United Arab Emirates  |
>> Lebanon |  Qatar  |  Oman  |  Saudi Arabia  |  Bahrain*
>>
>> <https://www.instagram.com/madi_intl/>
>> <https://www.facebook.com/Madi.International>
>> <https://www.youtube.com/madiintl> <https://twitter.com/madi_intl>
>>
>>
>>
>> P Consider the environment. Please do not print this email unless you
>> really need to.
>>
>>
>>
>> *This e-mail may contain confidential and/or privileged information. If
>> you are not the intended recipient, (or have received this email in error)
>> please notify the sender immediately and destroy this e-mail. Any
>> unauthorized copying, disclosure of this e-mail is strictly forbidden.*
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>> *Sent:* Monday, July 13, 2020 8:26 AM
>> *To:* Brandon Nagar
>> *Cc:* Mohamed Magdy; Laura Arakelyan
>> *Subject:* Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve -
>> Roll-On Duo Wax Warmer 220V - White // Defective
>>
>>
>>
>> Dear Brandon,
>>
>>
>>
>> Please find the attached VRA and Signed POD for your reference.
>>
>> Also please share with us the Credit Note.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 12, 2020 at 11:35 AM Brandon Nagar <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Good morning!
>>
>>
>>
>> Sorry for the inconvenience, our warehouse is checking the stock and will
>> let you know the update before end of the day.
>>
>>
>>
>> Thank you,
>>
>>
>>
>> *  Brandon Nagar*
>>
>>
>>
>> Sales Coordinator – Department Stores and Pharmacies
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Corporate Office | Mazaya Business Avenue | Tower – BB1 | 31st Floor |
>> JLT– Dubai – U.A.E.
>>
>> Tel: +971 42404014 / Ext: 895 | Mobile: +971566211203 | Fax: +971
>> 44254207 | P.O.Box:56290
>>
>> Email: [email-masked] Website: www.madi-intl.com
>>
>>
>>
>> Our Showrooms Locator: 
>> <https://mapsengine.google.com/map/viewer?mid=z-zeSGGkDXA0.kBoZjz95kFjg>
>>
>>
>>
>> *Your Partner for Premium Beauty Brands*
>>
>>
>>
>> *United Arab Emirates  |
>> Lebanon |  Qatar  |  Oman  |  Saudi Arabia  |  Bahrain*
>>
>> <https://www.instagram.com/madi_intl/>
>> <https://www.facebook.com/Madi.International>
>> <https://www.youtube.com/madiintl> <https://twitter.com/madi_intl>
>>
>>
>>
>> P Consider the environment. Please do not print this email unless you
>> really need to.
>>
>>
>>
>> *This e-mail may contain confidential and/or privileged information. If
>> you are not the intended recipient, (or have received this email in error)
>> please notify the sender immediately and destroy this e-mail. Any
>> unauthorized copying, disclosure of this e-mail is strictly forbidden.*
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Sunday, July 12, 2020 10:37 AM
>> *To:* Mohamed Magdy; Brandon Nagar
>> *Subject:* Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve -
>> Roll-On Duo Wax Warmer 220V - White // Defective
>>
>>
>>
>> Dear Mohamed
>>
>>
>>
>> Not yet.
>>
>>
>>
>> @Brandon Nagar <[email-masked]> Please update us here customer
>> is following up.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jul 12, 2020 at 10:26 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> was it collected or not?
>>
>>
>>
>> On Thu, Jul 9, 2020 at 8:53 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> was it collected?
>>
>>
>>
>> On Wed, Jul 8, 2020 at 8:32 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Mohamed,
>>
>>
>>
>> Vendor called me yesterday and they will replace the item with the new
>> one.
>>
>>
>>
>> @Brandon Nagar <[email-masked]> Please hand over the
>> replacement to our driver today thank  you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Tue, Jul 7, 2020 at 10:09 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> Accept the item for the customer and issue a VRA and let the item with
>> the vendor and attach the POD as well.
>>
>>
>>
>> Thanks
>>
>>
>>
>> On Mon, Jul 6, 2020 at 9:45 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Brandon,
>>
>>
>>
>> Please respond and update.
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sat, Jul 4, 2020 at 9:14 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Brandon,
>>
>>
>>
>> Any update? Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 2, 2020 at 9:13 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Mohamed,
>>
>>
>>
>> It will dispatch today.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Thu, Jul 2, 2020 at 9:03 AM Mohamed Magdy <[email-masked]>
>> wrote:
>>
>> @Denmark A <[email-masked]> ....What is the update here?
>>
>>
>>
>> On Wed, Jul 1, 2020 at 12:35 PM Brandon Nagar <[email-masked]>
>> wrote:
>>
>> Hi Mohamed,
>>
>>
>>
>> My apologies for the late response, could you please deliver the product
>> to our warehouse so that we can replace it with a New conditioned item. You
>> can communicate with Mr. Majid regarding the hand over to this number +971
>> 52 315 2353.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *  Brandon Nagar*
>>
>>
>>
>> Sales Coordinator – Department Stores and Pharmacies
>>
>>
>>
>>
>>
>>
>>
>>
>> Corporate Office | Mazaya Business Avenue | Tower – BB1 | 31st Floor |
>> JLT– Dubai – U.A.E.
>>
>> Tel: +971 42404014 / Ext: 895 | Mobile: +971566211203 | Fax: +971
>> 44254207 | P.O.Box:56290
>>
>> Email: [email-masked] Website: www.madi-intl.com
>>
>>
>>
>> Our Showrooms Locator: 
>> <https://mapsengine.google.com/map/viewer?mid=z-zeSGGkDXA0.kBoZjz95kFjg>
>>
>>
>>
>> *Your Partner for Premium Beauty Brands*
>>
>>
>>
>> *United Arab Emirates  |
>> Lebanon |  Qatar  |  Oman  |  Saudi Arabia  |  Bahrain*
>>
>> <https://www.instagram.com/madi_intl/>[image:
>> <https://www.facebook.com/Madi.International>[image:
>> cid:[email-masked]] <https://www.youtube.com/madiintl>[image:
>> cid:[email-masked]] <https://twitter.com/madi_intl>
>>
>>
>>
>> P Consider the environment. Please do not print this email unless you
>> really need to.
>>
>>
>>
>> *This e-mail may contain confidential and/or privileged information. If
>> you are not the intended recipient, (or have received this email in error)
>> please notify the sender immediately and destroy this e-mail. Any
>> unauthorized copying, disclosure of this e-mail is strictly forbidden.*
>>
>>
>>
>>
>>
>>
>> *From:* Mohamed Magdy [mailto:[email-masked]]
>> *Sent:* Wednesday, July 01, 2020 10:24 AM
>> *To:* Denmark A
>> *Cc:* Brandon Nagar; Laura Arakelyan; [email-masked];
>> [email-masked]; [email-masked];
>> [email-masked]; [email-masked]; Jaymar
>> Tolentino
>> *Subject:* Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve -
>> Roll-On Duo Wax Warmer 220V - White // Defective
>>
>>
>>
>> any update here?
>>
>>
>>
>> On Tue, Jun 30, 2020 at 3:55 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Brandon,
>>
>>
>>
>> Please update.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jun 28, 2020 at 4:58 PM Jaymar Tolentino <[email-masked]>
>> wrote:
>>
>> Hi Brandon,
>>
>>
>>
>> Please see attached PO for your reference.
>>
>>
>>
>>
>> *Jaymar Tolentino*
>> Logistics Executive
>>
>> *P* +971 4 433 1360   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Sun, Jun 28, 2020 at 2:46 PM Brandon Nagar <[email-masked]>
>> wrote:
>>
>> Hi Denmark,
>>
>>
>>
>> Good day!
>>
>>
>>
>> We have seen your complaint however, we are not sure about the order
>> number you mentioned if we received this P.O or not for we have not
>> received any order from you (Mumzworld) since May. Can you please share to
>> us the LPO copy of this order so that we can trace back as well from our
>> side.
>>
>>
>>
>>
>>
>> Thank you so much,
>>
>>
>>
>> *  Brandon Nagar*
>>
>>
>>
>> Sales Coordinator – Department Stores and Pharmacies
>>
>>
>>
>>
>>
>>
>>
>>
>> Corporate Office | Mazaya Business Avenue | Tower – BB1 | 31st Floor |
>> JLT– Dubai – U.A.E.
>>
>> Tel: +971 42404014 / Ext: 895 | Mobile: +971566211203 | Fax: +971
>> 44254207 | P.O.Box:56290
>>
>> Email: [email-masked] Website: www.madi-intl.com
>>
>>
>>
>> Our Showrooms Locator: 
>> <https://mapsengine.google.com/map/viewer?mid=z-zeSGGkDXA0.kBoZjz95kFjg>
>>
>>
>>
>> *Your Partner for Premium Beauty Brands*
>>
>>
>>
>> *United Arab Emirates  |
>> Lebanon |  Qatar  |  Oman  |  Saudi Arabia  |  Bahrain*
>>
>> <https://www.instagram.com/madi_intl/>[image:
>> <https://www.facebook.com/Madi.International>[image:
>> cid:[email-masked]] <https://www.youtube.com/madiintl>[image:
>> cid:[email-masked]] <https://twitter.com/madi_intl>
>>
>>
>>
>> P Consider the environment. Please do not print this email unless you
>> really need to.
>>
>>
>>
>> *This e-mail may contain confidential and/or privileged information. If
>> you are not the intended recipient, (or have received this email in error)
>> please notify the sender immediately and destroy this e-mail. Any
>> unauthorized copying, disclosure of this e-mail is strictly forbidden.*
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, June 28, 2020 12:40 PM
>> *To:* Reine Mina <[email-masked]>; Vilas Vijay Menon <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>; Kenneth
>> Nwaso <[email-masked]>; Michael Rolle <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: Order #600790824 // MI-BEDEPXXXDPL00290 // Depileve -
>> Roll-On Duo Wax Warmer 220V - White // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please respond and share your complete address and contact person to whom
>> we will hand over the item.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jun 27, 2020 at 12:53 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>>  received the below order today. However there is a problem with the
>> Depileve Roll on Wax Warmer:
>> 1) the plug is missing from the box
>> 2) the Depileve Roll Wax that I purchased does not fit in there.
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>> --
>>
>> [image:
>> https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]
>>
>>
>>
>>
>> --
>>
>> [image:
>> https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]
>>
>>
>>
>>
>> --
>>
>> [image:
>> https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]
>>
>>
>>
>>
>> --
>>
>> [image:
>> https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]
>>
>>
>>
>>
>> --
>>
>> [image:
>> https://docs.google.com/uc?export=download&id=1TwUxdQbyHTEAxJzda671iN8kTIlakz2V&revid=0B5lLaTdeDvqARW1pLzZCQ0tKcXp4aGM2TnQ5Uk44Q2gwanFNPQ]
>>
>>