Subject: Re: SO/ 200285246 / Customer complained/ Plz contact
From: Zubair Wahid <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Shipa Delivery Support <[email-masked]>, Amr Essam <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, KSA Lastmile <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Sun, 19 Jul 2020 13:42:09 +0300
List-Id: <ccteam.mumzworld.com>

Hi Shipa team
Can you please return the subject order back to us.

Thanks
Zubair

On Sun, Jul 19, 2020 at 1:30 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> We have requested to cancel the delivery of the above-mentioned shipment.
>
> Upon tracking shows:
>
> Where is the shipment? is cancellation request communicated?
>
> The customer is very upset and threats to raise a formal complaint if the
> refund is not processed urgently.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 16 Jul 2020 at 11:20, Taqwa Ali <[email-masked]> wrote:
>
>> Dear Hussain
>>
>> can u assist as urgent  , CM want a refund
>>
>> Regards
>> Taqwa
>>
>>
>> On Wed, Jul 15, 2020 at 11:39 AM Shipa Delivery Support (
>> [email-masked]) <[email-masked]> wrote:
>>
>>> Dear All,
>>>
>>>
>>>
>>>
>>>
>>>
>>> We haven't received the shipment from your side.
>>>
>>>
>>>
>>>
>>>
>>> Best regards
>>>
>>>
>>>
>>> Ahmad Alqatawna
>>> Customer Care
>>> <https://www.shipa.com>
>>> *M:* 800 SHIPA
>>> www.shipa.com
>>>
>>> ------------------------------
>>> *From: *CST000000006 Shipa Customer Customer <[email-masked]>
>>> *Sent: *15/7/2020 10:20 AM GMT+04:00
>>> *To: [email-masked]
>>> *Cc: [email-masked]; [email-masked]; [email-masked];
>>> [email-masked]; [email-masked]; [email-masked];
>>> [email-masked]
>>> *Subject: *Re: SO/ 200285246 / Customer complained/ Plz contact
>>>
>>> Hi Team,
>>> Please confirm the status of the AWB#  SOR004532048  is this has been
>>> returned to our WH and cancelled as the customer wants a refund.
>>> @Ahmed Irfan <[email-masked]>  Please advise if you received the
>>> item as we need to refund the customer and this is pending since May 2020.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>> On Tue, Jul 14, 2020 at 11:45 AM Taqwa Ali <[email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> Please cancel the order, CM want a refund
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please receive CRA
>>>>
>>>>
>>>> Regards
>>>> Taqwa
>>>>
>>>> On Fri, Jul 3, 2020 at 4:33 PM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>> Kindly note that the below customer called again to inform that she
>>>>> wants to get order and doesn't want to go for refund option.
>>>>> The customer will report to economic department if no delivery was
>>>>> done within this week.
>>>>>
>>>>> Best regards,
>>>>> Anas Nazzal
>>>>>
>>>>> On Tue, Jun 30, 2020 at 12:28 PM Angeli Fontillas <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hello Team,
>>>>>>
>>>>>> Customer can  no longer wait and insisted to cancel and get a refund.
>>>>>>
>>>>>> Please raise CRA to request for a refund.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> On Thu, 21 May 2020 at 10:13, Heba Abd al rahman <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear All,
>>>>>>>
>>>>>>> Please the Customer SO 200285246/
>>>>>>> Shipa-KSA/ SOR004532048
>>>>>>>
>>>>>>> has not received the shipment from the courier and he submitted
>>>>>>> complaints. Please try to contact the customer.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Heba Abdalrahman
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>