Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>, Catalogue Data <[email-masked]>
Cc: Nadeem Ahmed Khan <[email-masked]>, Somanath Hiremath <[email-masked]>, Spare Parts <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Morgan Vaz <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 19 Jul 2020 13:52:00 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We need a specific SKU in order to place a new order, then the customer
could make a payment.

@Catalogue Data <[email-masked]>  - Do we have any specific SKU
for the said spare part?

Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 19, 2020 at 11:51 AM Denmark A <[email-masked]> wrote:

> @Mary Anne Agapito <[email-masked]> Please advise and confirm
> with the customer to proceed.
>
> Regards,
> Den mark
>
> On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <
> [email-masked]> wrote:
>
>> Dear Mary Anne,
>>
>> You can collect this part from us and make payment.
>>
>>
>>
>> Aside to spare part team – Confirm availability of below mentioned part.
>> Image given in trail mail.
>>
>>
>>
>> Regards,
>>
>> Nadeem
>>
>>
>>
>> <https://www.jashanmalgroup.com/>
>> Nadeem Ahmed Khan​
>> Supervisor
>> Jashanmal National Company LLC
>> PO Box  1545 ,  Dubai ,  United Arab Emirates
>> Tel: *+971 4 3785717 Ext:4717* <+971%204%203785717%20Ext:4717>
>> [email-masked]* <[email-masked]>
>> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
>> From: Mary Anne Agapito [mailto:[email-masked]]
>> *Sent:* Thursday, July 16, 2020 12:36 PM
>> *To:* Nadeem Ahmed Khan <[email-masked]>
>> *Cc:* Alina D'Souza <[email-masked]>; customer care <
>> [email-masked]>; Morgan Vaz <[email-masked]>; Ronny
>> Mekkandathil Sunny <[email-masked]>; Mohamed Magdy <
>> [email-masked]>; Denmark A <[email-masked]>
>> *Subject:* Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>> Kitchen Machine KM636 // Warranty check
>>
>>
>>
>> Hi Nadeem,
>>
>>
>>
>> Apologies for the late reply.
>>
>>
>>
>> The customer agreed on the replacement but do you have the specific SKU
>> for that item so we can place the order? Otherwise, please advise us how
>> can the customer make a payment.
>>
>>
>>
>> Furthermore, the customer wants the damaged item to be returned to her as
>> well.
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> Please update.
>>
>>
>>
>> @customer care <[email-masked]> Please inform the customer.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Alina,
>>
>>
>>
>> Please update the customer.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>>
>> Dear Nadeem,
>>
>>
>>
>> Thank  you for informing us.
>>
>>
>>
>> @Alina D'Souza <[email-masked]> Please inform the
>> customer regarding this matter.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <
>> [email-masked]> wrote:
>>
>> Dear Denmark,
>>
>> Below mentioned is an attachment part which is subject to wear and tear.
>> Secondly it seems to have got damaged due to misuse. Hence, this is not
>> covered in warranty. Its replacement will cost AED 375/-.
>>
>>
>>
>> Regards,
>>
>> Nadeem
>>
>>
>>
>> <https://www.jashanmalgroup.com/>
>>
>>
>>
>> *Nadeem Ahmed Khan**​*
>>
>> *Supervisor*
>>
>> Jashanmal National Company LLC
>>
>> PO Box
>>
>> 1545
>>
>> ,
>>
>> Dubai
>>
>> ,
>>
>> United Arab Emirates
>>
>> Tel: *+97143785717 Ext:    4717* <+97143785717%20Ext:%20%20%20%204717>
>>
>> [email-masked]* <[email-masked]>
>>
>> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
>>
>> From: Denmark A [mailto:[email-masked]]
>> *Sent:* Monday, June 22, 2020 2:18 PM
>> *To:* Nadeem Ahmed Khan <[email-masked]>
>> *Subject:* Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
>> Kitchen Machine KM636 // Warranty check
>>
>>
>>
>>
>>
>> ---------- Forwarded message ---------
>> From: *Denmark A* <[email-masked]>
>> Date: Sun, Jun 21, 2020 at 12:31 PM
>> Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
>> Machine KM636 // Warranty check
>> To: Rajesh Seetharama Bangera <[email-masked]>,
>> Thamaraiselvan Rajasekar <[email-masked]>, Alquoze
>> Warehouse - GM 1 <[email-masked]>, Davinder Ram <
>> [email-masked]>, Anjit Singh <
>> [email-masked]>, <[email-masked]>, <
>> [email-masked]>
>> Cc: customer care <[email-masked]>, Returns.fc <
>> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
>> Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Want to fix whisker
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>> ------------------------------
>>
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>> DISCLAIMER:
>>
>> This message is for the named addressee’s use only. It may contain
>> confidential, privileged, proprietary, or otherwise private information
>> that may not be disclosed or used by any one other than the addressee(s)
>> and is intended for the designated individual or entity recipient(s) only.
>> No one else may disclose, distribute or otherwise use the contents of
>> this message.
>> Unauthorized use, disclosure, dissemination, duplication and/or
>> distribution are strictly prohibited, and may be unlawful.
>> All personal messages express views solely of the sender, which are not
>> to be attributed to Jashanmal National LLC or any of its subsidiaries
>> and/or affiliates, and may not be copied
>> or distributed without this disclaimer.
>> If you receive this message in error, please immediately delete all
>> copies of it from your system, destroy any hard copies and also notify us
>> immediately
>> at +971 44174800 or by return e-mail to the sender.
>> Jashanmal National LLC and/or any of its subsidiaries and/or affiliates
>> each reserves the right to /monitor all email communications passing
>> through its network.
>> This E mail has been Virus scanned and has passed Anti-Spam rules set by
>> Jashanmal National LLC
>>
>