Subject: Re: KSA Order Cancellation - Order No. 200258200
From: Samiya Sheikh <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Radwa Ali <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Sun, 19 Jul 2020 12:55:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please confirm if 200258200_1 is returned and create CRA urgently.

Regards

On Fri, Jul 10, 2020 at 12:41 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Team,
>
> Please update us on the shipment, the customer is following up daily
>
> Kindly advise if we can create the refund request
>
> On Mon, Jul 6, 2020 at 10:30 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>>
>> Please confirm if 200258200_1 is returned and create CRA urgently.
>>
>> Regards
>>
>> On Mon, Jun 29, 2020 at 9:45 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer called again to follow up.
>>>
>>> Kindly update on  200258200_1
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Wed, 24 Jun 2020 at 11:50, Ahmed Irfan <[email-masked]> wrote:
>>>
>>>> HI Hussain,
>>>>
>>>> 200258200_3  We have received this part but for 200258200_1 not
>>>> received yet.
>>>>
>>>> On Tue, Jun 23, 2020 at 10:48 AM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi All,
>>>>>
>>>>> Tam-KSA::461919005378  - 200258200_1
>>>>>
>>>>> DHL-Express::4891318611 -  200258200_3
>>>>>
>>>>> Please advise if these are returned as they shows RTO on tracking
>>>>> sites and we need to refund the cst ASAP.
>>>>>
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 5:49 PM Ahmed Irfan <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> We still have not received the shipment.
>>>>>>
>>>>>> Thanks,
>>>>>> Ahmed Muhammad Irfan
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 21, 2020 at 3:40 PM Hussain Firoz Miyagamwala <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> @Ahmed Irfan <[email-masked]> Please confirm cancellation on
>>>>>>> the below
>>>>>>>
>>>>>>> 200258200_1
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 21, 2020 at 9:59 AM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Kindly cancel this shipments and create CRA.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Tue, Jun 16, 2020 at 11:25 AM Hyacinth Joyce <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> The customer called in reference to the above mentioned order
>>>>>>>>> number. She informed that she has refused all deliveries due to excessive
>>>>>>>>> delay.
>>>>>>>>>
>>>>>>>>> AWB's
>>>>>>>>> Tam-KSA::461919005378
>>>>>>>>> Tam-KSA::461941005762
>>>>>>>>> DHL-Express::4891318611
>>>>>>>>>
>>>>>>>>> Are they returned/received?
>>>>>>>>>
>>>>>>>>> If yes, @Hussain Firoz Miyagamwala <[email-masked]> Kindly
>>>>>>>>> update CRA to proceed with refund.
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>