Subject: Re: Marked Delivered but Not Received- 100169273//Careem KSA
From: Zubair Wahid <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 19 Jul 2020 11:40:40 +0300
List-Id: <ccteam.mumzworld.com>

Hey Mac
That could be a possibility, @Eugene Mugisa <[email-masked]> can we
have a work around this?

Thanks
Zubair

On Sun, Jul 19, 2020 at 11:15 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Zubair,
>
> Thank you for that information.
>
> I think the reason why there is this confusion is that customers are being
> notified about the MID MILE shipments we are doing with DHL.
>
> We keep on receiving calls wherein customers are being notified on their
> app that it has been delivered and also DHL is calling them.
>
> Is there any way, we could hide it from them?
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jul 19, 2020 at 11:47 AM Zubair Wahid <[email-masked]>
> wrote:
>
>> Hi Mac
>> You can track the orders on fe.wimo.ae, you need to remove all the
>> filters in the task tab and search it.
>>
>> Thanks
>> Zubair
>>
>>
>> On Sun, Jul 19, 2020 at 8:08 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Ahmed,
>>>
>>> Thank you for that clarification. This is based on what the customer
>>> mentioned to us.
>>>
>>> Kindly push the delivery asap.
>>>
>>> We would also greatly appreciate if you could share with us how to track
>>> the orders with Careem so we would be able to assist our customers
>>> accordingly.
>>>
>>> I tried these links but no info found
>>>
>>>
>>> https://ship.wimo.ae/shipments?pageSize=25&current=1&status=Out+for+Delivery&search=100169273
>>>
>>>
>>>
>>> https://fe.wimo.ae/manage
>>>
>>>
>>> Even this
>>>
>>> https://track.wimo.ae/tracking?trackingNumber=100169273
>>>
>>>  Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sat, Jul 18, 2020 at 7:28 PM Ahmed Irfan <[email-masked]> wrote:
>>>
>>>> Hi Mary,
>>>>
>>>> Kindly check the snap below for the subjected order. The order is
>>>> assigned today & still not delivered.
>>>>
>>>> On Sat, Jul 18, 2020 at 5:36 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Eugene,
>>>>>
>>>>> The subject order is one example wherein the customer is very upset as
>>>>> her order was marked delivered but she never received it.
>>>>>
>>>>> She called last Thursday and today following up. Case was escalated
>>>>> under  Incident #1192415
>>>>>
>>>>> Kindly check and advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>