Subject: RE: Warranty Confirmation - Order No. 600676450
From: Avinash TrucareFzc <[email-masked]>
To: Abigail Nicole Capinpin <[email-masked]>, Ashley Fernandes <[email-masked]>
Cc: Denmark A <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>, Gabriel Bresse <[email-masked]>
Date: Sun, 19 Jul 2020 08:32:12 +0000
List-Id: <ccteam.mumzworld.com>

Dear Mumzworld Team

this item has no Warranty or refund from Trucare-FZC.
also this item is currently Out of stock and a brand which is Discontinued.

if you’ll can send me more details on why the customer complaint is defective wheels

and if it’s only the wheels then we can try to send the spare wheels to your W/H team

do let me know if it’s only the wheel customer has a complaint about.

thanks
kind regards
Avi.

From: Abigail Nicole Capinpin [mailto:[email-masked]]
Sent: Sunday, July 19, 2020 12:17 PM
To: Ashley Fernandes <[email-masked]>
Cc: Denmark A <[email-masked]>; RP Singh TrucareFzc <[email-masked]>; Avinash TrucareFzc <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Hyacinth Joyce <[email-masked]>; Mohamed Magdy <[email-masked]>; Abdelmohsen basha <[email-masked]>; Gabriel Bresse <[email-masked]>
Subject: RE: Warranty Confirmation - Order No. 600676450

Hi Ashley,

Upon checking, the items is now OOS with the vendor hence can’t replace it. Are we aligned with the customer for the warranty if the item was purchased last December?

RP and Avinash are very responsive on my queries. They are reachable through Whatsapp too for any urgent matter.

Regards,
Abigail Capinpin
Buyer
P +971 4 433 9455
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

From: Ashley Fernandes <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 19, 2020 12:07 PM
To: Abigail Nicole Capinpin <[email-masked]<mailto:[email-masked]>>; Gabriel Bresse <[email-masked]<mailto:[email-masked]>>
Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; RP Singh TrucareFzc <[email-masked]<mailto:[email-masked]>>; Avinash TrucareFzc <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Hyacinth Joyce <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Abdelmohsen basha <[email-masked]<mailto:[email-masked]>>
Subject: Re: Warranty Confirmation - Order No. 600676450

++ @Abigail Nicole Capinpin<mailto:[email-masked]>

Please be informed that Trucare is very unresponsive in resolving the after sales complaints. The CC team as well as the returns team are finding it very difficult to get any proper and timely updates from them.

Thanks and Regards,
Ashley Fernandes
Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E [email-masked]<mailto:[email-masked]>
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>

On Sun, Jul 19, 2020 at 11:07 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please respond and update.

Regards,
Den mark

On Thu, Jul 16, 2020 at 11:52 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear RP and Avinash,

Kindly update us.

Regards,
Den mark

On Tue, Jul 14, 2020 at 8:24 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Rp and Avinash,

Please respond.

Regards,
Den mark

On Mon, Jul 13, 2020 at 4:51 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Rp,

We will send the item to your driver tomorrow, please respond.

Regards,
Den mark

On Wed, Jul 8, 2020 at 5:04 PM Hyacinth Joyce <[email-masked]<mailto:[email-masked]>> wrote:
Hi team,

We have a customer who purchased the below item in December 2019. The customer informed that they have not used the item yet and when they opened the front wheels are defective.

Please see the below item for your reference.

600676450
TC-ZT018-CRB1<https://3651277.app.netsuite.com/app/common/item/item.nl?id=270304>
Contours Options Elite Double Stroller - Black
1

Kindly check and advise.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
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