Subject: Re: Warranty Confirmation - Order No. 600676450
From: Ashley Fernandes <[email-masked]>
To: Denmark A <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>
Cc: Abigail Nicole Capinpin <[email-masked]>, RP Singh TrucareFzc <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>, Gabriel Bresse <[email-masked]>
Date: Sun, 19 Jul 2020 12:31:28 +0400
List-Id: <ccteam.mumzworld.com>

Dear Joyce and Denmark,

For your kind reference, over to you.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Sun, Jul 19, 2020 at 12:16 PM Abigail Nicole Capinpin <
[email-masked]> wrote:

> Hi Ashley,
>
>
>
> Upon checking, the items is now OOS with the vendor hence can’t replace
> it. Are we aligned with the customer for the warranty if the item was
> purchased last December?
>
>
>
> RP and Avinash are very responsive on my queries. They are reachable
> through Whatsapp too for any urgent matter.
>
>
>
> Regards,
>
> *Abigail Capinpin*
> Buyer
>
> *P* +971 4 433 9455
> *E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
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> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
>
>
> *From:* Ashley Fernandes <[email-masked]>
> *Sent:* Sunday, July 19, 2020 12:07 PM
> *To:* Abigail Nicole Capinpin <[email-masked]>; Gabriel Bresse <
> [email-masked]>
> *Cc:* Denmark A <[email-masked]>; RP Singh TrucareFzc <
> [email-masked]>; Avinash TrucareFzc <[email-masked]>;
> customer care <[email-masked]>; Returns.fc <[email-masked]>;
> Hyacinth Joyce <[email-masked]>; Mohamed Magdy <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Warranty Confirmation - Order No. 600676450
>
>
>
> ++ @Abigail Nicole Capinpin <[email-masked]>
>
>
>
> Please be informed that Trucare is very unresponsive in resolving the
> after sales complaints. The CC team as well as the returns team are finding
> it very difficult to get any proper and timely updates from them.
>
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Sun, Jul 19, 2020 at 11:07 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please respond and update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 16, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:
>
> Dear RP and Avinash,
>
>
>
> Kindly update us.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jul 14, 2020 at 8:24 AM Denmark A <[email-masked]> wrote:
>
> Dear Rp and Avinash,
>
>
>
> Please respond.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jul 13, 2020 at 4:51 PM Denmark A <[email-masked]> wrote:
>
> Dear Rp,
>
>
>
> We will send the item to your driver tomorrow, please respond.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 8, 2020 at 5:04 PM Hyacinth Joyce <[email-masked]> wrote:
>
> Hi team,
>
>
>
> We have a customer who purchased the below item in December 2019. The
> customer informed that they have not used the item yet and when they opened
> the front wheels are defective.
>
>
>
> Please see the below item for your reference.
>
>
>
> 600676450
>
> TC-ZT018-CRB1
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=270304>
>
> Contours Options Elite Double Stroller - Black
>
> 1
>
>
>
>
>
> Kindly check and advise.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
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