Subject: RE: Order #600914839 // Sku :MD-2000806 // Name :4moms - Mamaroo 4.0 - Multi Plush // Defective
From: Jeno Serenio <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Abdelmohsen basha <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Sun, 19 Jul 2020 08:29:51 +0000
List-Id: <ccteam.mumzworld.com>

Dear Den Mark,

Good afternoon,

Hope all is well.

We received the Mamaroo on Thursday, 16th Jul.

As we verified it today, we found out that the Base is faulty – produced, squeaking sound.
Please note that we did not receive the mp3 chord along with the Mamaroo.

We will replace the Mamaroo base as free of Charge.

Attached, is the video clip for the base replacement as working perfectly fine.

Thanks to arrange collection today, from 1:30pm to 4pm.

Wishing you good day.

Kind regards,

Jeno Serenio
Sales Coordinator

UAE weekend: Friday and Saturday

JENO SERENIO
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212

[email-masked]<mailto:[email-masked]> •  MAPYR.COM<http://www.mapyr.com/>

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From: Denmark A <[email-masked]>
Sent: Wednesday, July 15, 2020 5:02 PM
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600914839 // Sku :MD-2000806 // Name :4moms - Mamaroo 4.0 - Multi Plush // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached Sales Invoice for your reference.

Return Reason:doesnt_work_or_defective
Comments :Not working good .. has annoying sounds

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark