Subject: Re: Marked Delivered but Not Received- 100169273//Careem KSA
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 19 Jul 2020 12:15:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Thank you for that information.

I think the reason why there is this confusion is that customers are being
notified about the MID MILE shipments we are doing with DHL.

We keep on receiving calls wherein customers are being notified on their
app that it has been delivered and also DHL is calling them.

Is there any way, we could hide it from them?

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jul 19, 2020 at 11:47 AM Zubair Wahid <[email-masked]> wrote:

> Hi Mac
> You can track the orders on fe.wimo.ae, you need to remove all the
> filters in the task tab and search it.
>
> Thanks
> Zubair
>
>
> On Sun, Jul 19, 2020 at 8:08 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ahmed,
>>
>> Thank you for that clarification. This is based on what the customer
>> mentioned to us.
>>
>> Kindly push the delivery asap.
>>
>> We would also greatly appreciate if you could share with us how to track
>> the orders with Careem so we would be able to assist our customers
>> accordingly.
>>
>> I tried these links but no info found
>>
>>
>> https://ship.wimo.ae/shipments?pageSize=25&current=1&status=Out+for+Delivery&search=100169273
>>
>>
>>
>> https://fe.wimo.ae/manage
>>
>>
>> Even this
>>
>> https://track.wimo.ae/tracking?trackingNumber=100169273
>>
>>  Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, Jul 18, 2020 at 7:28 PM Ahmed Irfan <[email-masked]> wrote:
>>
>>> Hi Mary,
>>>
>>> Kindly check the snap below for the subjected order. The order is
>>> assigned today & still not delivered.
>>>
>>> On Sat, Jul 18, 2020 at 5:36 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Eugene,
>>>>
>>>> The subject order is one example wherein the customer is very upset as
>>>> her order was marked delivered but she never received it.
>>>>
>>>> She called last Thursday and today following up. Case was escalated
>>>> under  Incident #1192415
>>>>
>>>> Kindly check and advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>