Subject: Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen Machine KM636 // Warranty check
From: Denmark A <[email-masked]>
To: Nadeem Ahmed Khan <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Somanath Hiremath <[email-masked]>, Spare Parts <[email-masked]>, "Alina D'Souza" <[email-masked]>, customer care <[email-masked]>, Morgan Vaz <[email-masked]>, Ronny Mekkandathil Sunny <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Sun, 19 Jul 2020 11:50:47 +0400
List-Id: <ccteam.mumzworld.com>

@Mary Anne Agapito <[email-masked]> Please advise and confirm with
the customer to proceed.

Regards,
Den mark

On Thu, Jul 16, 2020 at 4:07 PM Nadeem Ahmed Khan <
[email-masked]> wrote:

> Dear Mary Anne,
>
> You can collect this part from us and make payment.
>
>
>
> Aside to spare part team – Confirm availability of below mentioned part.
> Image given in trail mail.
>
>
>
> Regards,
>
> Nadeem
>
>
>
> <https://www.jashanmalgroup.com/>
> Nadeem Ahmed Khan​
> Supervisor
> Jashanmal National Company LLC
> PO Box  1545 ,  Dubai ,  United Arab Emirates
> Tel: *+971 4 3785717 Ext:4717* <+971%204%203785717%20Ext:4717>
> [email-masked]* <[email-masked]>
> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
> From: Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Thursday, July 16, 2020 12:36 PM
> *To:* Nadeem Ahmed Khan <[email-masked]>
> *Cc:* Alina D'Souza <[email-masked]>; customer care <
> [email-masked]>; Morgan Vaz <[email-masked]>; Ronny
> Mekkandathil Sunny <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Denmark A <[email-masked]>
> *Subject:* Re: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
> Kitchen Machine KM636 // Warranty check
>
>
>
> Hi Nadeem,
>
>
>
> Apologies for the late reply.
>
>
>
> The customer agreed on the replacement but do you have the specific SKU
> for that item so we can place the order? Otherwise, please advise us how
> can the customer make a payment.
>
>
>
> Furthermore, the customer wants the damaged item to be returned to her as
> well.
>
>
>
> Please advise. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, Jun 28, 2020 at 1:25 PM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Please update.
>
>
>
> @customer care <[email-masked]> Please inform the customer.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jun 27, 2020 at 11:53 AM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Please update the customer.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 22, 2020 at 4:10 PM Denmark A <[email-masked]> wrote:
>
> Dear Nadeem,
>
>
>
> Thank  you for informing us.
>
>
>
> @Alina D'Souza <[email-masked]> Please inform the customer regarding
> this matter.
>
>
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Mon, Jun 22, 2020 at 4:04 PM Nadeem Ahmed Khan <
> [email-masked]> wrote:
>
> Dear Denmark,
>
> Below mentioned is an attachment part which is subject to wear and tear.
> Secondly it seems to have got damaged due to misuse. Hence, this is not
> covered in warranty. Its replacement will cost AED 375/-.
>
>
>
> Regards,
>
> Nadeem
>
>
>
> <https://www.jashanmalgroup.com/>
>
>
>
> *Nadeem Ahmed Khan**​*
>
> *Supervisor*
>
> Jashanmal National Company LLC
>
> PO Box
>
> 1545
>
> ,
>
> Dubai
>
> ,
>
> United Arab Emirates
>
> Tel: *+97143785717 Ext:    4717* <+97143785717%20Ext:%20%20%20%204717>
>
> [email-masked]* <[email-masked]>
>
> *www.jashanmalgroup.com* <https://www.jashanmalgroup.com/>
>
> From: Denmark A [mailto:[email-masked]]
> *Sent:* Monday, June 22, 2020 2:18 PM
> *To:* Nadeem Ahmed Khan <[email-masked]>
> *Subject:* Fwd: Order #600825797 // Sku :JB-182884 // Name :Kenwood -
> Kitchen Machine KM636 // Warranty check
>
>
>
>
>
> ---------- Forwarded message ---------
> From: *Denmark A* <[email-masked]>
> Date: Sun, Jun 21, 2020 at 12:31 PM
> Subject: Order #600825797 // Sku :JB-182884 // Name :Kenwood - Kitchen
> Machine KM636 // Warranty check
> To: Rajesh Seetharama Bangera <[email-masked]>,
> Thamaraiselvan Rajasekar <[email-masked]>, Alquoze
> Warehouse - GM 1 <[email-masked]>, Davinder Ram <
> [email-masked]>, Anjit Singh <
> [email-masked]>, <[email-masked]>, <
> [email-masked]>
> Cc: customer care <[email-masked]>, Returns.fc <
> [email-masked]>, Alina D'Souza <[email-masked]>, Samran
> Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:doesnt_work_or_defective
> Comments :Want to fix whisker
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
> ------------------------------
>
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> All personal messages express views solely of the sender, which are not to
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> or distributed without this disclaimer.
> If you receive this message in error, please immediately delete all copies
> of it from your system, destroy any hard copies and also notify us
> immediately
> at +971 44174800 or by return e-mail to the sender.
> Jashanmal National LLC and/or any of its subsidiaries and/or affiliates
> each reserves the right to /monitor all email communications passing
> through its network.
> This E mail has been Virus scanned and has passed Anti-Spam rules set by
> Jashanmal National LLC
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